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151 posts

Master Geek


# 230375 21-Feb-2018 15:01
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Does anyone know the policy around how Air NZ managed backdated status point transactions. I moved up to gold status after a recent trip to the US. I subsequently received over 80 backdated status points which have not been added to my gold tier status points balance. As it turns out if these points had been added to my silver tier balance I will have made gold status much sooner and my gold balance would have been closer to 200 points now.


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  # 1961689 21-Feb-2018 16:33
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I have similar issue, but I want the points to be recognised in this year (just rolled over)





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  # 1961694 21-Feb-2018 16:39
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@sbiddle will know

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  # 1961722 21-Feb-2018 17:10
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Points are applied on the date they are earned - this means if you claim for points after a flight then they will be credited for the date the flight occured.

 

I don't quite understand your actual issue but if you want points to be credited on the date you retrospectively applied then that's simply not the way it works and would be absolute nightmare if it did work that way - the system would be so heavily abused it would simply implode.

 

Even when points are retrospectively applied they still count because once you move beyond silver status is a revolving 12 month period and not fixed.

 

 

 

 




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Master Geek


  # 1961732 21-Feb-2018 18:00
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Steve, the points were flights that occurred prior to me making gold status. Essentially if the points had been applied earlier then I would have made gold status earlier. I would have then earned a substantial number of points which had been added to my gold status balance.

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  # 1961750 21-Feb-2018 18:23
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richarda: Steve, the points were flights that occurred prior to me making gold status. Essentially if the points had been applied earlier then I would have made gold status earlier. I would have then earned a substantial number of points which had been added to my gold status balance.

 

But how long are we talking? Did you manaully apply for SP earn that wasn't credited automatically? Out of curiosity why were the points not credited automatically, was your Airpoints # not associated with the FQTV field?

 

None of this changes the fact that the SP earn will be credited on the date it is earned - it's simply not possible to credit this to to the current date as that's not when the points were earned and changing this to allow it would simply be a massive loophole that would result in everybody exploiting it.

 

Your points are still valid for your 12 month revolving calendar though for status.

 

 

 

 


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  # 1961755 21-Feb-2018 18:31
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@sbiddle what the OP is saying is that if he had moved to Gold as soon as the points were earned then subsequent flights would earn points at a faster rate and he would have more points now. 





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  # 1961758 21-Feb-2018 18:34
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freitasm:

 

@sbiddle what the OP is saying is that if he had moved to Gold as soon as the points were earned then subsequent flights would earn points at a faster rate and he would have more points now. 

 

 

I relise that - but that's why it's important to have your Airpoints number associated with a booking. I've never had to lodge a manual Airpoints claim, and am aware of only one person in recent years who has ever had to do it. 

 

If you don't have your number associated it's unfortunately a manual process that can easily take 4-6 weeks for the points to be credited.

 

 


 
 
 
 




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  # 1961781 21-Feb-2018 19:09
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The points were for a Singapore Airlines flight to in mid December. Unfortunately at the time I did not have my Airpoints number recorded in their system. I promptly raised a missing Airpoints claim which somehow got loss on the system. I subsequently put in another claim which was not processed until after I made Gold. I have sent an email to the Airpoints team outlining the situation so it will be interesting to see how they respond.

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  # 1961797 21-Feb-2018 20:06
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richarda: The points were for a Singapore Airlines flight to in mid December. Unfortunately at the time I did not have my Airpoints number recorded in their system. I promptly raised a missing Airpoints claim which somehow got loss on the system. I subsequently put in another claim which was not processed until after I made Gold. I have sent an email to the Airpoints team outlining the situation so it will be interesting to see how they respond.

 

Nothing will change - the policy surrounding this is very clear and can't be changed on a case by case basis. I'm guessing you you don't really understand why this has to be this way, but the abuse that would occur if it did not work this way means points can only be credited back to the date they were earned. If it didn't you'd find every smart flyer intentionally not crediting to a FPP and retrospectively claiming to get status.

 

Claims from *A partners can take at least a month as I mentioned above as it's a totally manual process and your details have to be manually verified from the flight manifest.

 

 

 

 


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  # 1961798 21-Feb-2018 20:09
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sbiddle:

 

If it didn't you'd find every smart flyer intentionally not crediting to a FPP and retrospectively claiming to get status.

 

 

What would someone gain by intentionally not crediting the points and the retrospectively claiming them? It would make no sense no accruing the points as soon as possible.





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  # 1961801 21-Feb-2018 20:14
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freitasm:

 

sbiddle:

 

If it didn't you'd find every smart flyer intentionally not crediting to a FPP and retrospectively claiming to get status.

 

 

What would someone gain by intentionally not crediting the points and the retrospectively claiming them? It would make no sense no accruing the points as soon as possible.

 

 

You can retrospectively claim flights up to 6 months after they are flown. By not a linking a FPP in the FQTV and then claiming these all at once you could accrue points for 18 months (or is that 19 months I'd need to think about this) worth of flying within a 12 month period.

 

Points earned retrospectively and backdated do count for status as this is a continual rolling 12 months, they just don't count in the way the OP wants them to.

 

 


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