Air NZ flight delayed, bumped to HiFly flight

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snowfly

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#231911 20-Mar-2018 08:08

Anyone here flown on the HiFly leased A340 from Auckland to Sydney?

Was due to fly out of NPL this morning at 6:45am, and connect on flight NZ103 (777) from AKL to SYD.
But due to technical issues, the NPL flight has been bumped to 10:15, missing the SYD connection.

Now been put on NZ105.

Annoying as paid extra (when booking) in order to avoid HiFly (heard not so good reviews), and to fly in the morning on the 777.
Plus I now miss half a day business meetings in Sydney, as wont arrive until 5:40pm. (originally 10:35am)

Anyone managed to get compensation for being put on HiFly?
Otherwise originally I would have just booked the cheaper hifly ticket.

PeterReader

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#1980251 20-Mar-2018 08:08

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surfisup1000

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#1980253 20-Mar-2018 08:20

Ask Air NZ. These situations tend to be decided on a case by case basis .

trig42

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#1980304 20-Mar-2018 08:58

A colleague at work booked a flight to Perth and was on a HiFly plane.

It had no IFE.

She received 200 Airpoints Dollars after the flight, but she isn't sure why. She did fill in a survey on the plane, and did mark them down for no IFE she said. She did say that another person she knew that also got the same flight didn't get the Airpoints dollars.

snowfly

510 posts

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#1980308 20-Mar-2018 09:05

surfisup1000:
Ask Air NZ. These situations tend to be decided on a case by case basis .

Tried asking staff in NPL, they said to call reservations.
Called them, and they said to see ticket desk in Auckland.
So will wait til Auckland.

sbiddle

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#1980352 20-Mar-2018 09:30

I'm not sure on what grounds you feel you have a claim against Air NZ. They have a contract to get you to Sydney, and that contract is not for a specific flight. Your losses were outside the scope of their contract with them, and for such losses outside the contract you would claim on your travel insurance. You have no valid claim against NZ, who would have happily offered you a full refund had you opted for that.

As for Hi-Fly vs Air NZ unless were were flying in BP the experience is nowhere near as bad as you're making it out to be apart from the poor quality IFE.

Your only claim for compensation would be if your class of service was changed (ie you booked BP but could only get a seat in Economy).

snowfly

510 posts

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#1980355 20-Mar-2018 09:35

Thanks Steve, appreciate the input.

Perhaps the hi fly reviews I've heard are exaggerated.

Just frustrating due to time lost and at the time of booking the original Sydney flight was hundreds of $ more than the Hi fly flight I've ended up on.

Oh well.

sbiddle

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#1980365 20-Mar-2018 09:44

Your rights for a technical delay however are better than a weather delay though - since weather is outside the control of the airline you basically have no rights.

If it's a technical delay your rights are governed under CAA rules meaning costs you will reasonably occur (such as meals or accommodation as a result of the delay) are covered to a maximum of 10x your airfare cost.

hairy1

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#1980368 20-Mar-2018 09:48

See what they say about putting you on Virgin VA145 at 1 pm. It's an NZ codeshare flight.

My views (except when I am looking out their windows) are not those of my employer.

MikeAqua

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#1980412 20-Mar-2018 10:38

I think there is a contract delivery issue when another service is used. I book an AirNZ flight because of a particular level of service and a generally good safety record. If they transfer me to another airline I know nothing about that is not what I contracted for (well maybe it is in the contract but it doesn't meet the expectations I had when i booked).

AirNZ once tried to deny a refund when they cancelled a service (due to crewing issues) and substituted it with a bus. AirNZ argued they had provided a service from Whangarei to Auckland which I had refused. Never mind that I paid 10x the cost of bus ticket and the bus would have taken 4x as long.

Mike

sbiddle

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#1980437 20-Mar-2018 11:31

MikeAqua:

I think there is a contract delivery issue when another service is used. I book an AirNZ flight because of a particular level of service and a generally good safety record. If they transfer me to another airline I know nothing about that is not what I contracted for (well maybe it is in the contract but it doesn't meet the expectations I had when i booked).

If you're unhappy to fly on a HiFly aircraft a full refund is available as is the option of a free change to a flight on NZ metal +/- 7 days of the scheduled flight date.

snowfly

510 posts

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#1980456 20-Mar-2018 12:12

Update: asked ticket desk in AKL, and they upgraded me to PE. Appreciate the Air NZ service. :)

Guess it pays to ask.

Now to the lounge to get some work done while I wait 4 hours for the later flight.

sbiddle

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#1980473 20-Mar-2018 13:06

snowfly:

Update: asked ticket desk in AKL, and they upgraded me to PE. Appreciate the Air NZ service. :)

Guess it pays to ask.

Now to the lounge to get some work done while I wait 4 hours for the later flight.

Make sure you take advantage of the free champagne. You don't get that on Air NZ PE!

Peppery

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#1980474 20-Mar-2018 13:09

trig42:

A colleague at work booked a flight to Perth and was on a HiFly plane.

It had no IFE.

She received 200 Airpoints Dollars after the flight, but she isn't sure why. She did fill in a survey on the plane, and did mark them down for no IFE she said. She did say that another person she knew that also got the same flight didn't get the Airpoints dollars.

Mother came back from Sydney recently on a HiFly plane. She wasn't happy about their service and complained - they gave her 30 APD.

MikeAqua

7616 posts

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#1980483 20-Mar-2018 13:27

sbiddle:

If you're unhappy to fly on a HiFly aircraft a full refund is available as is the option of a free change to a flight on NZ metal +/- 7 days of the scheduled flight date.

Seems fair and reasonable.

Mike