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#268011 23-Feb-2020 12:33
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Hiya

 

Probably a short answer here - but we are doing a lot of landscaping and have spent a considerable amount of money at Mitre 10 of late. I have misplaced my airpoints card and these items were not purchased with an airpoints associated card. I have kept my receipts so is it possible to somehow go back and claim the points I would have earned at the time? Or is it just too late?

 

Thanks


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  #2425852 23-Feb-2020 12:35
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Nope, I lost my card and asked about it. They cant even look it up on their system, they insist on scanning a plastic trinket that serves no purpose other than holding some static data that an app could do.





Richard rich.ms

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  #2425886 23-Feb-2020 14:07
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richms:

 

Nope, I lost my card and asked about it. They cant even look it up on their system, they insist on scanning a plastic trinket that serves no purpose other than holding some static data that an app could do.

 

 

The AirNZ app contains a copy of your 'card' complete with a scannable barcode .





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  #2425889 23-Feb-2020 14:16
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floydbloke:

 

richms:

 

Nope, I lost my card and asked about it. They cant even look it up on their system, they insist on scanning a plastic trinket that serves no purpose other than holding some static data that an app could do.

 

 

The AirNZ app contains a copy of your 'card' complete with a scannable barcode .

 

 

Im not happy to give airnz that much info about myself, and I couldnt find a way to get it into google pay like I have with my new world card so basically I gave up at that point. They wanted money to send me a new card so basically its not worth it to me now.





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  #2425901 23-Feb-2020 14:59
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I'd doubt it. Number needs to be linked to the transaction at the time. It's really a question only Mitre 10 could answer.

Using the Air NZ app is the easiest way.

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  #2425906 23-Feb-2020 15:14
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You can also have the card in the Google Pay app as one of the Passes - holds the barcode and they can scan it.


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  #2425908 23-Feb-2020 15:19
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Is it a credit card or something? Because I got a replacement airpoints card online and they sent it out for free...


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  #2425953 23-Feb-2020 16:18
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Just play dumb and say to Mitre 10 you didn't get any points at the time. They will take your number and report to head office.


 
 
 
 


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  #2426064 23-Feb-2020 22:55
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Are these purchases linked to you in any way - customer number, phone number?

 

At Noel Leemings you can give your phone number for any purchase - it makes it easier for warranty and if there's no FlyBuys linked to the purchase you can load it later. I've done that with them and got points for a laptop purchase, which the original cashier was too busy to scan my virtual card from the app, saying my number was "already in the system" - it wasn't, so after a few days I just visited a Wellington store and they immediately assigned the points, but only because they could find it in the system and linked to me by phone number.





 

 

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  #2426118 24-Feb-2020 01:05
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Spoodleydog:

Probably a short answer here - but we are doing a lot of landscaping and have spent a considerable amount of money at Mitre 10 of late. I have misplaced my airpoints card and these items were not purchased with an airpoints associated card. I have kept my receipts so is it possible to somehow go back and claim the points I would have earned at the time? Or is it just too late?

 

 

Sure, just go back at a later date with the receipt(s) and they'll fix it up. It's a manual process so you'll need to go to the customer service desk, they write down the details in a big logbook and at some point it gets reconciled.

 

 

In other words I wouldn't bother them for a $10 purchase since it's a PITA for them, but if you've spent quite a bit of money it's worth it.

xpd

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  #2426131 24-Feb-2020 08:08
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Yeah, I've had them back date long as I had the receipt.

 

 





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  #2426145 24-Feb-2020 09:12
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They have told me that if you take the receipt back with your card they can fix you up.

 

 

 

I use the Stocard app to store my card details these days. Works fine for my AirPoints barcode (and FlyBuys and Qantas and EBGames and AA and Subway and Supercheap and etc etc. But not OneCard - that needs the magstrip)


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