United Airlines Flight Credit

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NPCtom

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#284556 30-Apr-2021 00:25

I was issued a credit for flights within the US last April 2020. I tried booking an Air NZ flight through united.com to use my credit (as they're codeshare partners) but Air NZ flights are nearly quadruple in price.

I can't book an international flight to the U.S either (if I even wanted to) as United suspended all AKL - LAX/SFO services.

I can't seem to get through on their 0800 line either, is there anything I could do to get a refund back to my card? It's a substantial amount.

Batman

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#2699933 30-Apr-2021 06:54

Call the US number?

sbiddle

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#2699939 30-Apr-2021 07:22

Not sure why their number here wouldn't be working, but do you realise you can just call US 1-800 numbers from NZ on virtually any telco? Normal call charges apply.

CYaBro

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#2699969 30-Apr-2021 08:35

I booked a flight on Virgin Australia for late last year, to fly from the Gold Coast back to Dunedin.
That was booked and paid for in January 2020.
Obviously that flight didn’t happen and with virgin going into administration as well as COVID they would only give us a credit.
That’s no good to us as they were only flying inside Australia.
I managed to get a charge back on the credit card instead.
It took a few months going back and forth, and a waiting period for virgin to object (which they didn’t), but we got all our money back, more than a year after we originally paid.

Opinions are my own and not the views of my employer.

Batman

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#2699977 30-Apr-2021 09:10

CYaBro: I booked a flight on Virgin Australia for late last year, to fly from the Gold Coast back to Dunedin.
That was booked and paid for in January 2020.
Obviously that flight didn’t happen and with virgin going into administration as well as COVID they would only give us a credit.
That’s no good to us as they were only flying inside Australia.
I managed to get a charge back on the credit card instead.
It took a few months going back and forth, and a waiting period for virgin to object (which they didn’t), but we got all our money back, more than a year after we originally paid.

I think there is a deadline for charge back hence i didn't mention but worth a try

CYaBro

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#2699980 30-Apr-2021 09:23

Batman:
CYaBro: I booked a flight on Virgin Australia for late last year, to fly from the Gold Coast back to Dunedin.
That was booked and paid for in January 2020.
Obviously that flight didn’t happen and with virgin going into administration as well as COVID they would only give us a credit.
That’s no good to us as they were only flying inside Australia.
I managed to get a charge back on the credit card instead.
It took a few months going back and forth, and a waiting period for virgin to object (which they didn’t), but we got all our money back, more than a year after we originally paid.

I think there is a deadline for charge back hence i didn't mention but worth a try

I thought so too but Kiwibank didn't mention anything and as I said imore than a year had passed since we paid before we got our refund.

Opinions are my own and not the views of my employer.

NPCtom

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#2700076 30-Apr-2021 12:19

sbiddle:

Not sure why their number here wouldn't be working, but do you realise you can just call US 1-800 numbers from NZ on virtually any telco? Normal call charges apply.

The waiting time when I called it was astonishing and when I tried to book a call-back it would cut off the last two digits of my phone number.