How do you cancel a flight if the Airline won't answer the phone?

Forums › Travel (planes, train, cruise) › How do you cancel a flight if the Airline won't answer the phone?

Geektastic

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#293694 8-Feb-2022 17:11

i have been trying to cancel a flight for 3 days. Every time I call Air NZ, it says it will be at least an hour and then cuts me off long before the hour is up.

The online cancellation options simply say that the flight cannot be cancelled online and to ring them.

What options are left?!

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#2863687 8-Feb-2022 17:27

Email CEO

nztim

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TEAMnetwork

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#2863689 8-Feb-2022 17:44

Do you have Airline status? Gold and above queue jump

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Jase2985

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#2863690 8-Feb-2022 17:46

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insane

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2degrees

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#2863692 8-Feb-2022 17:47

Open letter to the CEO or company via social media.

surfisup1000

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#2863695 8-Feb-2022 17:58

Email doesn't work... .at least, i was waiting weeks last time I emailed, I don't recall if they ever answered.

dazhann

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#2863699 8-Feb-2022 18:23

You can cancel flights online at Air NZ. Be warned you'll only get credit if its a flexifare. They have stopped giving credits, due to covid disruptions, for standard tickets for local flights.So its still go, even though event is canceled or change to another date. They charge you to do this

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dazhann

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#2863700 8-Feb-2022 18:27

Sorry just reread, you tried online. But all you can do with ticket is still go or change date. There's a lot of annoyed people at the moment due to all the events canceled

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#2863701 8-Feb-2022 18:28

What type of ticket is it?

Geektastic

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#2863720 8-Feb-2022 19:53

Linux: What type of ticket is it?

Fully refundable.

Geektastic

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#2863723 8-Feb-2022 19:53

I tried Messenger.

No response.

KiwiSurfer

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#2863729 8-Feb-2022 20:14

WhatsApp has been good for me in the past but not sure how good it is now given I assume it's manned by the same team that does Messenger.

If you're near the airport (or perhaps even a Air NZ office) another option could be to front up and cancel it in person.

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scuwp

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#2863745 8-Feb-2022 21:37

Can't you manage bookings directly through their app or web page, including changing and cancelling flights?

Lazy is such an ugly word, I prefer to call it selective participation

GregV

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#2863749 8-Feb-2022 21:53

scuwp: Can't you manage bookings directly through their app or web page, including changing and cancelling flights?

Not if part of it was paid by using an existing credit. Not sure of OP's case, but I had to call AirNZ to cancel my fully-refundable flight, as it was part-paid with credit. Took a few attempts, and lots of hold music.

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#2863771 9-Feb-2022 06:08

Ring them during peak driving hours.... 730am-9am and 430pm-530pm

Start the call 20mins before... that way that 50 minute time will dwindle down by half an hour by the time they answer.

:-)

KiwiSurfer

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#2863772 9-Feb-2022 06:24

scuwp: Can't you manage bookings directly through their app or web page, including changing and cancelling flights?

Quite often the button to cancel flights is greyed out. I've seen this happen even for flexi bookings paid for with credit card. For non-flexi bookings I've never seen the cancel button functional.

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