Air NZ MFA

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larknz

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#311919 26-Feb-2024 18:04

Is anyone else having trouble connecting to the Air NZ website using MFA and Chrome on Windows. I can get in using Edge, but not Chrome.

Chrome appears to fail to handle MFA. I have updated Chrome to the latest version.

farcus

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#3200308 26-Feb-2024 18:27

I can get in fine using chrome.
Are we talking about the same kind of MFA? When I log in I then get a txt to my phone with a code to complete login.
I simply enter this and the login finalises.

Chrome: Version 121.0.6167.184 (Official Build) (64-bit)

edit: -just switched my AirNZ MFA to Authy.
This also works fine for me in Chrome

larknz

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#3200316 26-Feb-2024 18:55

It tries to make me use MS Authenticator or a PIN number and then just locks up. It doesn't allow me to use a txt or email.

larknz

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#3200317 26-Feb-2024 18:57

Authenticator works fine with Edge.

djtOtago

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#3200331 26-Feb-2024 19:21

Chrome (122.0.6261.69) with MS Authentication works for me on Windows 11

larknz

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#3200335 26-Feb-2024 19:43

I'm using Chrome 122.0.6261.70 and this is as far as I get and it doesn't go any further. It works fine on Edge.

freitasm

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#3200342 26-Feb-2024 21:03

That token shouldn't be in that field. Are you using a password manager?

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larknz

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#3200344 26-Feb-2024 21:22

Yes I am, Lastpass

elpenguino

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#3200346 26-Feb-2024 21:43

Not sure if this is related but I just received an Air NZ MFA SMS code on my phone, which is unexpected since I'm not planning to fly anywhere.

Most of the posters in this thread are just like chimpanzees on MDMA, full of feelings of bonhomie, joy, and optimism. Fred99 8/4/21

snj

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#3200347 26-Feb-2024 22:05

larknz:

Yes I am, Lastpass

When I used to use Lastpass I had it doing weird stuff with OTP fields/etc in the past, I'd try disabling the extension and trying again. If you do isolate it to Lastpass, then I'd say most likely if you edit the login you'll find there are some non-username/password fields defined somewhere, with one having that token- string as the value.

Edit: Alternatively I think you can disable autofill for some logins, so that might be an alternative/easier thing to do. So long since I've used Lastpass that I can't remember though.

larknz

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#3200349 26-Feb-2024 22:32

snj:

larknz:

Yes I am, Lastpass

When I used to use Lastpass I had it doing weird stuff with OTP fields/etc in the past, I'd try disabling the extension and trying again. If you do isolate it to Lastpass, then I'd say most likely if you edit the login you'll find there are some non-username/password fields defined somewhere, with one having that token- string as the value.

Edit: Alternatively I think you can disable autofill for some logins, so that might be an alternative/easier thing to do. So long since I've used Lastpass that I can't remember though.

I'll try disabling autofill

freitasm

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#3200374 27-Feb-2024 07:48

It looks like LastPass is filling the wrong fields then.

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#3200403 27-Feb-2024 09:34

larknz: ... I get and it doesn't go any further. It works fine on Edge.

Or you can simply wipe the currently displayed text in the "Airpoints number / username" field & fill in the correct value.

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larknz

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#3200635 27-Feb-2024 21:44

Thanks everyone for their suggestions. In the end I uninstalled and reinstalled Chrome and it seems to be working now with Windows Hello.