Hotel can't find Agoda booking?

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Batman

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#315543 24-Jul-2024 10:10

Any hoteliers around?

I booked an accommodation on Agoda, it was then "confirmed by hotel" after a few hours.

I contacted the hotel just to double check and they said they can't find my reservation and they don't work with Agoda.

Anyway, not too worried, just curious how this is going to play out.

I've never had an issue prior, but I also never contacted the hotel to double check lol.

Any ideas?

freitasm

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#3263926 24-Jul-2024 11:27

Agoda Fake Booking search returns lots of results.

I either book directly with hotel or booking.com.

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noroad

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#3263928 24-Jul-2024 11:32

What on earth is Agoda? I have used Expedia for years and never had an issue.

heavenlywild

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#3263932 24-Jul-2024 11:52

Now you have freaked me out. I've emailed the hotel to confirm.

noroad

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#3263934 24-Jul-2024 11:55

https://www.trustpilot.com/review/www.agoda.com

CYaBro

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#3263937 24-Jul-2024 12:03

As freitism does, I will search for accommodation and usually find the cheapest price online, EG: from booking.com, expedia, agoda etc and then contact the accommodation provider directly.

They more often than not will give you the same price or cheaper, or in some cases we've got to the accommodation and at check in they thanked us for booking directly and upgraded our room.

The fees/commission they have to pay those sites is crazy!

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eracode

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#3263938 24-Jul-2024 12:05

@Batman Given that you’re not too worried I’m guessing you didn’t pay through Agoda?

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kiwiharry

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#3263940 24-Jul-2024 12:07

I made a booking via Agoda for accommodation in Sydney last year. I had no issues.

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scuwp

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#3263941 24-Jul-2024 12:20

CYaBro:

As freitism does, I will search for accommodation and usually find the cheapest price online, EG: from booking.com, expedia, agoda etc and then contact the accommodation provider directly.

They more often than not will give you the same price or cheaper, or in some cases we've got to the accommodation and at check in they thanked us for booking directly and upgraded our room.

The fees/commission they have to pay those sites is crazy!

Same here. Found the hoteliers are really happy to be contacted directly and have always got the same price or even better because no hefty commission needs to be paid.

Lazy is such an ugly word, I prefer to call it selective participation

eracode

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#3263947 24-Jul-2024 12:36

CYaBro:

As freitism does, I will search for accommodation and usually find the cheapest price online, EG: from booking.com, expedia, agoda etc and then contact the accommodation provider directly.

They more often than not will give you the same price or cheaper, or in some cases we've got to the accommodation and at check in they thanked us for booking directly and upgraded our room.

The fees/commission they have to pay those sites is crazy!

A friend who owns a h/motel told me commissions can be up to 15%.

Sometimes I just sit and think. Other times I just sit.

Jvipers2

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#3263961 24-Jul-2024 13:45

freitasm:
Agoda Fake Booking search returns lots of results.

I either book directly with hotel or booking.com.

I thought Agoda and Booking are the same with different names?

"The Agoda company was acquired by Booking Holdings [NASDAQ: BKNG] (previously The Priceline Group) back in 2007. We share the same parent company as other familiar names such as Booking.com, Priceline.com, Kayak.com, and Opentable.com."

Batman

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#3263967 24-Jul-2024 14:02

eracode:

@Batman Given that you’re not too worried I’m guessing you didn’t pay through Agoda?

I have paid.

i'm not worried as I've never had an issue with Agoda

but this time i'm not so sure, the hotel is adamant they don't have my reservation, so i've gone back to Agoda to investigate, they are investigating ...

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Batman

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#3263997 24-Jul-2024 14:58

kiwiharry:

I made a booking via Agoda for accommodation in Sydney last year. I had no issues.

Same. never had any issues, never bothered to check.

Batman

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#3263998 24-Jul-2024 14:59

Jvipers2:
I thought Agoda and Booking are the same with different names?

"The Agoda company was acquired by Booking Holdings [NASDAQ: BKNG] (previously The Priceline Group) back in 2007. We share the same parent company as other familiar names such as Booking.com, Priceline.com, Kayak.com, and Opentable.com."

I think 2 guys own everything now. the other owns Expedia etc I think. Could be wrong.