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#2001097 23-Apr-2018 13:49

deadlyllama: [snip] No IPv6 on VDSL (but they do it on fibre...).

Is this official, or part of a trial? There's not much on their website, other than some support pages referring to generic IPv6 settings for a couple of their modems (HG659 etc.). Interestingly, there are articles for ADSL, VDSL and fibre documenting IPv6 settings.

EDIT: Actually, this is probably exactly the sort of thing @VygrNetworkMonkey would know!

wratterus

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#2001102 23-Apr-2018 14:06

I've just helped some friends sign up for Fibre in a brand new house with Voyager, whole process was very smooth (with a bit of a wait, but that's Chorus, not Voyager). They responded to an email with several reasonably technical questions perfectly, and had no issues at all with using a different router, they supplied all the necessary config info in an email...really easy.

Could tempt me to change from Bigpipe, and currently we're with 2Talk for a VOIP line and Voyager actually do this cheaper, and with better plans.

VygrNetworkMonkey

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#2001117 23-Apr-2018 14:19

RunningMan:

deadlyllama: [snip] No IPv6 on VDSL (but they do it on fibre...).

Is this official, or part of a trial? There's not much on their website, other than some support pages referring to generic IPv6 settings for a couple of their modems (HG659 etc.). Interestingly, there are articles for ADSL, VDSL and fibre documenting IPv6 settings.

EDIT: Actually, this is probably exactly the sort of thing @VygrNetworkMonkey would know!

Officially, we don't have IPv6 noted anywhere - because we don't offer it publicly.
There's a few reasons for this, the main crux is our IP management system needs some work to assign them.

Not-so-pubcally, we can (manually) assign a customer an IPv6 range. There's no cost, and you'll receive a /64 linknet and a /56 routed prefix.
There are a few caveats, but they'll be explained to the customer prior to proceeding.

We do not differentiate between xDSL and UFB - they're on the same terminating BNG(s), so they're treated the same in our IPv6 world.

If you want one, just PM me and I'll run you through the details.

Voyager Internet - Network Monkey

mAYH3M

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#2001250 23-Apr-2018 19:53

@VygrNetworkMonkey Is the UFB username user@ufb.vygr.net (as per online guides) or user@vygr.net (as per the email).

RunningMan

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#2001252 23-Apr-2018 20:00

While we're asking Voyager questions, what's the word on BYO HG659 instead of purchasing from Voyager (assuming on a Voyager VoIP plan)? Is that OK?

wratterus

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#2001254 23-Apr-2018 20:04

"You can use your own modem/ SIP phone.
The modem would need to support PPPoE and VLAN tagging to work with us.
We can send out the SIP/PPP configuration details to apply to the devices."

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VygrNetworkMonkey

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#2001299 23-Apr-2018 21:17

mAYH3M:

@VygrNetworkMonkey Is the UFB username user@ufb.vygr.net (as per online guides) or user@vygr.net (as per the email).

Heya mAYH3M,

Use whichever username your provision document(s) advise - which in this case, sounds like the email.
The online guides are just an example (we have multiple realms for various reasons)

Voyager Internet - Network Monkey

VygrNetworkMonkey

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#2001302 23-Apr-2018 21:27

RunningMan:

While we're asking Voyager questions, what's the word on BYO HG659 instead of purchasing from Voyager (assuming on a Voyager VoIP plan)? Is that OK?

BYO what ever you like :) - it just has to support PPPoE, VLAN Tagging and be able to achieve the speeds expected (a lot of people miss this one!)
The SIP settings are also standard - we'll provide you with all the details you need.

If you have an HG659 already, just make sure it's not locked down by another ISP as it may prevent you from configuring it the way you need!

Voyager Internet - Network Monkey

deadlyllama

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#2001615 24-Apr-2018 13:09

VygrNetworkMonkey:

BYO what ever you like :) - it just has to support PPPoE, VLAN Tagging and be able to achieve the speeds expected (a lot of people miss this one!)
The SIP settings are also standard - we'll provide you with all the details you need.

If you have an HG659 already, just make sure it's not locked down by another ISP as it may prevent you from configuring it the way you need!

I was told you weren't too keen on providing support to people with BYO HG659s -- I was told "yes" but also told "oh, that was a mistake, we'll do it for you but not for others." Is that still the case?

If nothing else the country is awash with HG659s and filling the tips with even more e-waste is not something I want to contribute to.

VygrNetworkMonkey

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#2001627 24-Apr-2018 13:35

deadlyllama:

VygrNetworkMonkey:

BYO what ever you like :) - it just has to support PPPoE, VLAN Tagging and be able to achieve the speeds expected (a lot of people miss this one!)
The SIP settings are also standard - we'll provide you with all the details you need.

If you have an HG659 already, just make sure it's not locked down by another ISP as it may prevent you from configuring it the way you need!

I was told you weren't too keen on providing support to people with BYO HG659s -- I was told "yes" but also told "oh, that was a mistake, we'll do it for you but not for others." Is that still the case?

If nothing else the country is awash with HG659s and filling the tips with even more e-waste is not something I want to contribute to.

I guess it depends on which context of "support" you're referring to?

If you're referring to Help Desk support: (eg: can I call up the Help Desk to assist me with my device?)
Helpdesk support can be summed up as: "We will be able to troubleshoot the device itself, even be able to walk you through a full re-configuration if required"
If you BYOD HG659 with different firmware (or any device we know little about), it may have different parameters that we do not know how to support via the helpdesk.

If you're referring to device support/compatibility: (eg: will my BYOD device work on the Voyager network)
As long as your device supports the required features/parameters, you are most welcome to use it.
The helpdesk will always be able to advise the standard parameters required for your BYOD device, they just wont be able to provide the support noted above.

We're all for keeping un-nessicary waste out of the landfill! :)

Voyager Internet - Network Monkey