Voyager begins migrating over HD.net customers

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freakngeek

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#2474057 30-Apr-2020 13:20

VygrNetworkMonkey:

Heya @nztim,

Our 'default' policy on residential is for our own supplied/configured CPE, (w/ ata ports of course!), to be utilised.
This is purely from a stance of: 'It just works and we can support it 100%', resulting in a massive reduction in support queries etc - which I'm sure you can appreciate when we have thousands of residential voice customers.

There is a possibility of utilising your own hardware, but this will need approval from the Voice team to ensure compatibility etc.
Our team has a fairly in-depth knowledge of a number of devices, but if your device falls outside our knowledge base, we may not be able to provide support with setup/config issues outside of providing you the standard credentials and endpoints.
Of course, we will still provide support for any other issues that are not related to your ATA.

If you need any more info, hit me up and I'll fire any questions through to the Voice team for you.

How do the folk (like my self) get on with their own Router doing the VOIP on HD Net ?
I've got a FB7390 all it does is VOIP, will you send SIP details or are we up for one of your routers re setup ?
There could be a few of us with our own gear at HD as they allowed SIP details to be handed out and a reason I choose them

VygrNetworkMonkey

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#2474061 30-Apr-2020 13:35

freakngeek:

How do the folk (like my self) get on with their own Router doing the VOIP on HD Net ?
I've got a FB7390 all it does is VOIP, will you send SIP details or are we up for one of your routers re setup ?
There could be a few of us with our own gear at HD as they allowed SIP details to be handed out and a reason I choose them

Heya @freakngeek,

The "default" stance on ATA/CPE posted earlier is for new/existing residential - not to be confused with the HD migration.
Again, there is flexibility in using your own ATA ... we just want to make sure you are going to get a good service, and not one riddled with unsupportable issues.

If you an existing HD customer, you wont need to change your hardware.
Have a look over our HD Migration FAQ (https://voyager.nz/hd-faq) - it should answer your questions and more.

If there's anything the FAQ misses, let me know and I can answer that for you (and maybe get the FAQ updated)

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nztim

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#2474185 30-Apr-2020 16:48

VygrNetworkMonkey:

Heya @nztim,

Our 'default' policy on residential is for our own supplied/configured CPE, (w/ ata ports of course!), to be utilised.
This is purely from a stance of: 'It just works and we can support it 100%', resulting in a massive reduction in support queries etc - which I'm sure you can appreciate when we have thousands of residential voice customers.

There is a possibility of utilising your own hardware, but this will need approval from the Voice team to ensure compatibility etc.
Our team has a fairly in-depth knowledge of a number of devices, but if your device falls outside our knowledge base, we may not be able to provide support with setup/config issues outside of providing you the standard credentials and endpoints.
Of course, we will still provide support for any other issues that are not related to your ATA.

If you need any more info, hit me up and I'll fire any questions through to the Voice team for you.

That is totally understandable compromise, nothing worse than been told "no you cant" (Vodafone attitude) vs "here are the sip credentials and its up to you to make it go but your on your own" which is completely fair enough - Well done guys

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

freakngeek

356 posts

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#2486600 19-May-2020 19:23

My switch over happened sometime this arvo, while I was at work

All very painless, only small gripe, when sending sip or any PW don't put a space after it, so when copy and pasting it, it copies the space also
FB7390 wouldn't login, till I noticed that space at the end

Everything is just as it was before

michaelmurfy

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#2486634 19-May-2020 20:39

@freakngeek:

Everything is just as it was before

Except now, you can get IPv6 again ;)

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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Opinions are my own and not the views of my employer.

freakngeek

356 posts

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#2486642 19-May-2020 20:56

Spoke too soon
VOIP out works but incoming calls have busy tone
I can call home via online Voyager Portal but not via another phone
Am wondering if the portal and FB7390 are not playing nice

New World

Shop on-line at New World now for your groceries (affiliate link).

VygrNetworkMonkey

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#2486677 19-May-2020 21:36

freakngeek:

My switch over happened sometime this arvo, while I was at work

All very painless, only small gripe, when sending sip or any PW don't put a space after it, so when copy and pasting it, it copies the space also
FB7390 wouldn't login, till I noticed that space at the end

Everything is just as it was before

Thanks for that @freakngeek,

Great to hear the migration went well.

I'll pass on your observation to the provisioning team - I hate those kind of annoyances too!

Edit: gah! - just seen your follow up. I'll contact you via PM.

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hio77

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#2486702 19-May-2020 22:11

VygrNetworkMonkey:

freakngeek:

My switch over happened sometime this arvo, while I was at work

All very painless, only small gripe, when sending sip or any PW don't put a space after it, so when copy and pasting it, it copies the space also
FB7390 wouldn't login, till I noticed that space at the end

Everything is just as it was before

Thanks for that @freakngeek,

Great to hear the migration went well.

I'll pass on your observation to the provisioning team - I hate those kind of annoyances too!

Edit: gah! - just seen your follow up. I'll contact you via PM.

The worse one i've seen is when you copy from a page and it includes a invisible character.

It's valid data, so even if you even it's trimmed it's still there.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

freakngeek

356 posts

Ultimate Geek
+1 received by user: 123

#2487330 20-May-2020 18:08

All sorted, for those changing over here is what happens

Your old SIP connection stays active, where as Voyager remains disabled (even though your phone number will register)
Voyager would normally call you take you through the change over process
Having done this numerous times my self, not really an issue for me, but with Voyager SIP disabled I was doomed from the start.

Voyager Provisioning called me at work wanting to do the change over at home
I explained the situation, they disabled HDNet SIP and enabled Voyager SIP there and then knowing what I would do would make it work
Got home changed SIP settings on the FB7390 and everything instantly work
Can call in and out, missed calls instant email from Voyager Voice Portal (FB7390 can do this also)
Mother inlaw can call again, so I'll be in the good books :)

Big thanks to @VygrNetworkMonkey for quick PM's to see if he could help, shows he's on the ball and much appreciated and good for boosting confidence in Voyager as a company.

But I've had no complaints with UL/HDNet over the years, everything worked (99% of the time) including ipv6 ( @michaelmurfy )
But Voyager are off to a good start in my books

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