Voyager High latency 2021-09-02

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Behodar

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#2770837 2-Sep-2021 22:15

I think this is why they use 23:59 for alert level changes; no ambiguity there! Anyway I'm off to bed now. Thanks for your help with this 🙂

surfisup1000

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#2770838 2-Sep-2021 22:17

VygrNetworkMonkey:

Heya @Behodar,

Midnight is the start of a day - ie: 00:00 Friday the 3rd. Friday ends at 23:59.

I may need to amend that date, as the more information I receive, seems to indicate it's a doozie of a cut.....

Could you guys inform your helpdesk? As of 8:30pm they had no idea of this.

VygrNetworkMonkey

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#2770843 2-Sep-2021 22:32

surfisup1000:

Could you guys inform your helpdesk? As of 8:30pm they had no idea of this.

Thanks @surfisup1000, they have been updated :)

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Behodar

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#2770859 3-Sep-2021 07:33

Things appear to be back to normal :)

PING 1.1.1.1 (1.1.1.1): 56 data bytes
64 bytes from 1.1.1.1: icmp_seq=0 ttl=59 time=9.237 ms
64 bytes from 1.1.1.1: icmp_seq=1 ttl=59 time=9.458 ms
64 bytes from 1.1.1.1: icmp_seq=2 ttl=59 time=9.540 ms
64 bytes from 1.1.1.1: icmp_seq=3 ttl=59 time=9.273 ms

mdf

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#2770874 3-Sep-2021 08:20

Behodar:
I've been with Voyager for ~18 months. These sorts of issues are rare :)

We've been with Voyager about the same. I've only had one issue in that time, but what sets Voyager apart to me is the super helpful staff - both the Network Monkey of this parish and the CSRs. I'm pretty sure each one I've spoken to knows at least one coding language.

Behodar

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#2770877 3-Sep-2021 08:33

Yeah, it's great! Especially when you just create an "is it just me" thread, which then leads to a fix without having to 'officially' log anything at all.

Dyson

Shop now for Dyson appliances (affiliate link).

VygrNetworkMonkey

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#2770903 3-Sep-2021 09:10

Good morning everyone,

The latency and loss receded approx 10pm last night, due to a reduction in traffic levels in the area. (Note: It's not just Voyager impacted).

We are still waiting for (and chasing up) a confirmation on a resolution - when it comes through I'll update.

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VygrNetworkMonkey

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#2771031 3-Sep-2021 10:17

Okay - update from provider has come through...

Fibre cut was resolved at 01:39am this morning (3rd Sep), using a temp fibre overlay.
A full/permanent restore will be arranged at a later date by the provider (which should be done in the wee hours, so it unlikely to have any noticeable impact to anyone.

Happy Friday! 😁

Voyager Internet - Network Monkey

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