Disappointing UFB Speeds on Voyager. Is this normal?

Forums › Voyager › Disappointing UFB Speeds on Voyager. Is this normal?

nzpaul

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#191870 18-Feb-2016 19:22

I *finally* got connected to UFB today and am able to ditch my ADSL model :)

I went with Voyager internet's Unlimited 100/20mb UFB package. I am very disappointed that I can barely get above 65 mb down (upload is about 21mb normally)

[ Router is DSL-2877AL (I supplied it), connected to ONT via. Gigabit port. I ran the tests connected via. ethernet. and shut down apps/other computers that might be consumer bandwidth. Speed has been more or consistent throughout the day. I am in Christchurch. ]

Is this normal? Not sure if I am right to be disappointed or if this is in the normal range.

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Voyager UFB. 100/20mb connection.

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#1495185 18-Feb-2016 19:50

It's not. You should get close to the headline speeds. Can you try unplugging the router and plug the computer directly into the ONT? You'll need to set VLAN and start a PPPoE dialer on your computer to connect.

Behodar

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#1495190 18-Feb-2016 19:52

I don't know whether this is fact or not, but I was told when mine was installed that it could take up to 24 hours for "updates" before going at full speed.

sbiddle

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#1495213 18-Feb-2016 20:18

Behodar:

I don't know whether this is fact or not, but I was told when mine was installed that it could take up to 24 hours for "updates" before going at full speed.

Circuit speed is provisioned at the time of install and never changes. It doesn't need to warm up.

HowickDota

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#1495216 18-Feb-2016 20:24

My parents have voyager ufb in Whangarei, speedtest is 105/55 to auckland.

xpd

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#1495227 18-Feb-2016 20:43

Talk to Voyager. I've only had to contact them a couple of times but each time they were responsive and helpful.

XPD / Gavin

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johnr

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#1495298 18-Feb-2016 22:02

sbiddle:
Behodar:

I don't know whether this is fact or not, but I was told when mine was installed that it could take up to 24 hours for "updates" before going at full speed.

Circuit speed is provisioned at the time of install and never changes. It doesn't need to warm up.

Might need an oil change

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raytaylor

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#1495326 18-Feb-2016 23:24

What is your router rated to handle?

I dont know that model very well but some cheap routers cannot handle 100mbits through them.

Ray Taylor

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Aredwood

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#1495346 19-Feb-2016 00:59

raytaylor:

What is your router rated to handle?

I dont know that model very well but some cheap routers cannot handle 100mbits through them.

Most likely this.

One way of testing - start a speedtest. At the same time try loading and browsing your routers admin web pages. If they take ages to load while a speedtest is running. Yet load quickly otherwise. Then your routers processor is overloading. Time for a new router.

myfullflavour

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#1495355 19-Feb-2016 05:30

Not sure if this is coincidence, but for some reason Voyager score badly with Google on the Video Quality Report - I noticed this in Tauranga and Christchurch recently.

nzpaul

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#1495454 19-Feb-2016 09:54

Aredwood:

raytaylor:

What is your router rated to handle?

I dont know that model very well but some cheap routers cannot handle 100mbits through them.

Most likely this.

One way of testing - start a speedtest. At the same time try loading and browsing your routers admin web pages. If they take ages to load while a speedtest is running. Yet load quickly otherwise. Then your routers processor is overloading. Time for a new router.

Router admin loads fine when speedtesting. I am getting a gigabit Mikrotik router from work to try see if it makes a difference.

Voyager responded and asked me to run a speedtest against the WorldNet server in Auckland ... same ~65mb result.

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Voyager UFB. 100/20mb connection.

nzpaul

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#1496023 20-Feb-2016 00:29

Guys, I switched to the Mikrotik router and am now getting much better speeds (93mb down, see screenshot below). Still quite a bit less than the advertised speeds which is a little disappointing from a geeky point of view (not so much from a practical point of view). The router CPU load is about 50% when running the speed test.

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Voyager UFB. 100/20mb connection.

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sbiddle

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#1496045 20-Feb-2016 05:52

93Mbps is a fairly certain indicator of a 100Mbps FE capable device (as it's all you can do over 100Mbps Ethernet) or dodgy cable. What type of router are you using and how is it connected?

Jase2985

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#1496049 20-Feb-2016 06:39

check if you are connected at 100mbps or 1gbps, try changing the cables as well as you may have a ISP supplied cable in there that is only 100mbps capable

nzpaul

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#1496269 20-Feb-2016 14:51

Jase2985:

check if you are connected at 100mbps or 1gbps, try changing the cables as well as you may have a ISP supplied cable in there that is only 100mbps capable

Thanks for the tip. Switched to a brand new cat6 cable. Unfortunately same result. The router reports gigabit connections on all connected ports.

Will try a different computer and see if the result change.

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Voyager UFB. 100/20mb connection.

nzpaul

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#1496270 20-Feb-2016 14:52

sbiddle:

93Mbps is a fairly certain indicator of a 100Mbps FE capable device (as it's all you can do over 100Mbps Ethernet) or dodgy cable. What type of router are you using and how is it connected?

I am using a Mikrotik RB951G-2HnD. It should easily handle routing far more than 100mb ethernet.

One cat6 cable to the ONT to the router, one cat6 cable to my computer. Low CPU load on router during speed test.

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Voyager UFB. 100/20mb connection.

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