I don't do these posts often but I think this is somewhat a good (and amusing) story and also a good way to appreciate good service.

Last night I had an idea to test the Ubiquiti Edgerouter with Voyager IPv6 however this connection is in Nelson, at my parents, in a rural location. If I screwed it up it would mean massive problems for them, and myself.

Well... I got Voyager to activate IPv6 on the connection and pushed my configuration via UNMS and then... It suddenly stopped working, it didn't respond to any commands. I thought CRAP. Checked my configuration and couldn't see anything but also did the smart thing and didn't save it either (just a commit) which means rebooting it will make it load the last known good configuration.

This morning, sent a message to my father saying I had messed up - sent him a photo of the device to reboot and he did. The connection didn't come up.

So Tonight, I spent a few hours instructing my father over the phone how to tether his phone to his laptop so I can get remote access to it and what port on the Edgerouter to plug into - he was sending me photos like this during the whole process to show me what lights were on:

Then instructed him to do a factory reset on the Edgerouter. This was a slow and tedious process but honestly kudos to my father for doing this (he did do well). I had access to a factory reset Edgerouter and also my last known good configuration backed up via UNMS. Applied it to the router, instructed my father to plug it back how it was and ugh... It didn't come online.

I spent the next moment thinking there was a bug in my configuration but after I didn't find anything I decided to call Voyager. Well, their techs had gone home but I do appreciate the guy on the phone trying his best to help out. I was happy to wait until Tomorrow.

I flicked a message to @VygrNetworkMonkey and behold - at 10:30pm at night I got an email from UNMS saying the router is online. Turns out he did something wrong with the IPv6 configuration (yes @BarTender, keep laughing) and got it online again. Told me to do a reboot of the router to ensure it was fine etc.

So first off - I shouldn't have over-complicated things by getting my father to do a factory reset but felt it was necessary to ensure the configuration was fine before calling the ISP but behold, my parents now have IPv6 (not that they'll notice):

So thanks Cliff for going above and beyond here to ensure my parents get back online and thanks for being a great help to the Geekzone community as a whole. You're an absolute champ!