Wow, @Gordy7 got such rapid help with his problem https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=251066, I logged a fault with Voyager 24hrs ago and haven’t even had an acknowledgement yet. Maybe I will have the same luck as Gordy7 with geekzone. Here’s my story.

Yesterday at midday my ADSL connection was switched from Spark to Voyager. The only downtime was the couple of minutes it took after my connection to Spark dropped until I had entered Voyagers settings into my router. Perfect, I thought, until I did a speedtest which showed ~40% drop in download speed from 13.44 to 7.79Mbps. Logged the fault with them and started troubleshooting.

So, to save a lot of questions, my connection is via ethernet, structured cabling in a near new build, naked broadband with no filter. Have done a factory reset on my TP-Link TD-W9980 router and double checked all of Voyagers settings – the only problem is there is nowhere (that I can find) to enter their MSS setting. I have also done a speedtest with my spare TP-Link TD-W8960N router – no difference. I have disconnected all other computers, server, NAS, AP, phones and printer from the network – no difference. I have done speedtests to Voyager, Spark and Vocus servers – no difference.

Was I naïve in thinking that I should get the same speed from Voyager as I did from Spark? It never occurred to me to ask Voyager about this when I signed up, particulary as their advertising makes much of their “obsession with speed”, “fast & reliable internet” and “our speed supersonic”. I would have thought that a mere mention of speed problems they would have been all over it. Not so.

Any suggestions folks? Do you think Voyager can work some magic on this or is there something in their system that is inferior to Spark. Happy to persevere with this if you think it will have a happy ending, or should I just switch back to Spark? I should also mention that the Chorus broadband checker says that our speed should be ~13Mbps.

Thanks in advance.

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