High latency 2022-03-23

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Behodar

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#295368 23-Mar-2022 19:30

Evening all,

Is anyone else getting high latency with Voyager at present?

For example, ping to 1.1.1.1 currently returning around 85 ms instead of 10ish. Ping 8.8.8.8 returning around 105 instead of 35. Lag in Warcraft, disconnections in Elden Ring.

Is this happening to anyone else at the moment?

Edit: I just noticed that the status page showed a "potential service interruption" in Tauranga today, which has supposedly been resolved. I'm in Whakatane, not Tauranga, but could this be related or just a red herring?

ssamjh

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#2890985 23-Mar-2022 19:37

Yep I'm seeing this now. Also very slow speeds. Called Voyager but they're putting it down to a network issue and don't seem overly interested in fixing it.

Seeing this issue in Whitianga and Thames, but not in Alexandra or Auckland (the only places with active Voyager connections I can test from).

https://home.sjh.at/smokeping/?target=LAN.first-hop

Fibre MAX connection:

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Behodar

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#2890989 23-Mar-2022 19:41

Well, in that case, time to put a movie on and it'll hopefully be all good by the time I'm done. Or, at least, by the morning.

Jase2985

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#2890991 23-Mar-2022 19:45

No issues here in Auckland

1.1.1.1 is 2ms and 8.8.8.8 is 25ms

Behodar

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#2891028 23-Mar-2022 21:45

Movie over, latency still high (although possibly not as bad as it was?), status page unchanged.

yitz

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#2891032 23-Mar-2022 21:50

I saw similarly high latency on Compass in Christchurch until a few moments ago, could have been something in common, is yours resolved now?

ssamjh

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#2891034 23-Mar-2022 21:57

Issue has just resolved itself for me.

Whitianga, Coromandel - Quic Rocket1G - Ref (free setup): R893192EGADLZ

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Behodar

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#2891038 23-Mar-2022 22:01

Bingo. Same here :)

Thanks for posting. It's always good to know that the problem isn't at one's own end.

Lias

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#2891062 23-Mar-2022 23:22

ssamjh:

Called Voyager but they're putting it down to a network issue and don't seem overly interested in fixing it.

That's really disappointing given all the good things I've heard round here about Voyager.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.

shrub

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#2891063 23-Mar-2022 23:25

Same thing happened on Sunday evening. Smokeping docker logs showed everything jumped tonight for a couple hours.

ssamjh

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#2891065 23-Mar-2022 23:30

Lias:
ssamjh:

Called Voyager but they're putting it down to a network issue and don't seem overly interested in fixing it.

That's really disappointing given all the good things I've heard round here about Voyager.

Don't get me wrong the guy was lovely and explained I'm only guaranteed 5Mb/s which I was aware (actually thought it was 2Mb/s so bonus) but I said that the main concern was the latency change.

Whitianga, Coromandel - Quic Rocket1G - Ref (free setup): R893192EGADLZ

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prat33k

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#2891069 24-Mar-2022 00:37

Yes, pretty sure it was Vocus. I work at an ISP with Vocus as backhaul provider and we observed high latency with packet loss down country from Auckland from 6.30PM to 10 PM. Unlucky for me as I was on-call tonight. Took me some time to figure out it had to be them.

For all I know, Voyager also uses Vocus as their backhaul network. I raised a ticket with them but no response as yet. Maybe someone here from Vocus can clear up some things?

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Jase2985

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#2891176 24-Mar-2022 09:47

@VygrNetworkMonkey

VygrNetworkMonkey

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#2891269 24-Mar-2022 11:08

I can see there was an increase in latency between 6pm to 11pm last night.

The team are investigating. I’ll report back once I have further info.

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#2893783 29-Mar-2022 21:06

Heya everyone, just had an update on this.

It was fiber cut in Hamilton region, which caused the backup path to get a bit busy.
The cut was at 17:15 and was repaired at 21:54.

Apologies for any issues, and any lost raid time!

Voyager Internet - Network Monkey

Jase2985

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#2894332 30-Mar-2022 16:48

Thanks for the update