Voyager VOIP Using Grandstream HT802 ATA

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nz120

3 posts

Wannabe Geek

#306921 4-Sep-2023 07:53

due to the retirement of Chorus' copper I have had to convert my home phone to VOIP and decided to go with Voyager's VOIP offering as a cost-effective option. So as to keep my [almost new] DECT phone pairs I have purchased the Grandstream ATA with one analogue connect for each of my two numbers (Home and Home office).

But I can't get the HT802 to show registered.

Can anyone provide me with working settings so I can try to match the very limited information provided by Voyager?

The Voyager cutover/number porting has been completed: when I call either number they go straight to Voyager VOIP Voicemail, which works and sends me an email with the message. But of course I'd prefer if they rang!

thanks

Andrew Wells

VygrNetworkMonkey

159 posts

Master Geek

Trusted

Voyager

Lifetime subscriber

#3123461 4-Sep-2023 10:01

Heya @nz120

I've asked the team to have a quick glance, and they've advised they are not able to see any sessions between your ATA and the Voice servers.

Best to give our Helpdesk a call, and they'll be able to assist it getting you going.

They can be reached on: 0800 4 SPEED (0800 477 333)

Voyager Internet - Network Monkey

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nz120

3 posts

Wannabe Geek

#3123892 5-Sep-2023 16:09

Hi @VygrNetworkMonkey

have been talking with the Voyager helpdesk, including a TeamViewer session, but as yet we haven't been able to get it connected. Have not found anything that I had not already tried.

There are a LOT of settings in the Grandstream config, hence hoping that someone who has already got it working can point to the magic one!

thanks
Andrew

shk292

2692 posts

Uber Geek

Lifetime subscriber

#3123908 5-Sep-2023 16:56

Doesn't Voyager have a provisioning server? Coincidentally, I've just bought an HT802 and set it up via Hero's provisioning system after my TPlink device died.

VygrNetworkMonkey

159 posts

Master Geek

Trusted

Voyager

Lifetime subscriber

#3123913 5-Sep-2023 17:38

nz120:

Hi @VygrNetworkMonkey

have been talking with the Voyager helpdesk, including a TeamViewer session, but as yet we haven't been able to get it connected. Have not found anything that I had not already tried.

There are a LOT of settings in the Grandstream config, hence hoping that someone who has already got it working can point to the magic one!

thanks
Andrew

There are only a few key settings that are really needed for Voice:

SIP Server (can be called SIP Proxy or Realm)
SIP Username (can be called Extension, or CID)
SIP Password

If those are set correctly, in the right places, that should get you online.
The ATA's advanced settings are more around codecs, feature codes, DTMF, dial plans etc - and will have little bearing on the actual SIP session standing up.

The voice team have indicated that there are no attempted connections with your credentials - is there a possibility the unit is faulty? or Firewalled?

Voyager Internet - Network Monkey

nz120

3 posts

Wannabe Geek

#3123933 5-Sep-2023 19:18

@VygrNetworkMonkey

I've eventually got it registered and working.

When I set the IP address to a static address, I also needed to set the Default Router address!

VygrNetworkMonkey

159 posts

Master Geek

Trusted

Voyager

Lifetime subscriber

#3124041 6-Sep-2023 08:38

nz120:

@VygrNetworkMonkey

I've eventually got it registered and working.

When I set the IP address to a static address, I also needed to set the Default Router address!

Great news @nz120

Voyager Internet - Network Monkey