Voyager Data usage

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OldGeek

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#310979 4-Dec-2023 17:10

Data Usage | Voyager

This reports that I need to be on the Voyager network to see this. I am on the Voyager network. Support indicated that this will probably start working in a month or two. I connected to Voyager in Mid-November.

Can this not be fixed sooner?

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OldGeek.

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michaelmurfy

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#3168072 4-Dec-2023 17:12

You're unlimited, no need to worry about data use.

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hio77

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Lizard Networks

#3168088 4-Dec-2023 17:54

at the moment we do not present statistics for dynamic IP users, As I understand it there is a little more to it than clicking a button.

Is there a particular reason you need data usage statistics?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

OldGeek

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#3168108 4-Dec-2023 19:15

hio77:

at the moment we do not present statistics for dynamic IP users, As I understand it there is a little more to it than clicking a button.

Is there a particular reason you need data usage statistics?

I am just a normal residential user - no fixed IP address. If it does not work for customers without a fixed IP - don't offer it. To do otherwise looks unprofessional.

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networkn

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#3168116 4-Dec-2023 19:43

hio77:

at the moment we do not present statistics for dynamic IP users, As I understand it there is a little more to it than clicking a button.

Is there a particular reason you need data usage statistics?

I wasn't aware you'd joined Voyager!

nztim

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#3168205 5-Dec-2023 04:44

OldGeek:
hio77:

at the moment we do not present statistics for dynamic IP users, As I understand it there is a little more to it than clicking a button.

Is there a particular reason you need data usage statistics?

I am just a normal residential user - no fixed IP address. If it does not work for customers without a fixed IP - don't offer it. To do otherwise looks unprofessional.

If you are on unlimited why do you care? Putting statistics up when your IP is xxx on one day and yyy on another day is not that easy.

The actual effort involved including taking syslogs of all connections then matching them to a PPPoE username at a given point in time is actually hard work.

With a static IP is significantly easier. If you want reports Voyager offer a static IP for a one-off fee.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

nztim

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#3168206 5-Dec-2023 04:51

networkn:
hio77:

at the moment we do not present statistics for dynamic IP users, As I understand it there is a little more to it than clicking a button.

Is there a particular reason you need data usage statistics?

I wasn't aware you'd joined Voyager!

Joined before the second Lockdown?, actually was a great help to me with our clients who had staff WFH on Voyager with HG659s that hit device limits. Getting the information required so I could ship out Mikrotiks.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

OldGeek

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#3168241 5-Dec-2023 08:51

nztim:

If you are on unlimited why do you care? Putting statistics up when your IP is xxx on one day and yyy on another day is not that easy.

The actual effort involved including taking syslogs of all connections then matching them to a PPPoE username at a given point in time is actually hard work.

With a static IP is significantly easier. If you want reports Voyager offer a static IP for a one-off fee.

The reason for wanting that data is spurious - they offer a service that is not working - not a good look no matter how trivial the issue is. If data usage can only be measured for those with fixed IP addresses then a simple change to the website to make this clear is all that is needed. Alternatively if it is too hard to do why is the option there?

Am I the only one that considers professionalism (even on trivial issues) to be important in a service provider?

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hio77

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Lizard Networks

#3168279 5-Dec-2023 10:47

OldGeek:

hio77:

at the moment we do not present statistics for dynamic IP users, As I understand it there is a little more to it than clicking a button.

Is there a particular reason you need data usage statistics?

I am just a normal residential user - no fixed IP address. If it does not work for customers without a fixed IP - don't offer it. To do otherwise looks unprofessional.

Heya OldGeek,

Fair point, I'll pass the feedback along to the team.

networkn:

I wasn't aware you'd joined Voyager!

Yup, been here for a few years now. I look after datacenter, MSP, and NOC side of things for the most part.

So a little different from my ISP days, but it's very much the same, just bigger toys ;)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

mdf

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#3168287 5-Dec-2023 11:28

My two cents: Agree with the substantive point about not advertising something that isn't available. That said, Voyager offers ridiculous cheap static IP addresses - $14.95 as a one-off (versus, for example, 2Degrees at $10 a month). I'm with Voyager and am not really using my static IP for much but it is a handy thing to have for things that ocassionally crop up like geo unblocking and some VPN solutions. I didn't ever know the dashboard thing existing but have just had a nosey and thought it was quite interesting.