Packet loss in chch since the 24th of Oct

Forums › Voyager › Packet loss in chch since the 24th of Oct

jb5

27 posts

Geek

#317704 7-Nov-2024 14:45

I've been seeing a bit of packet loss since the 24th of Oct at about 10 pm. Only started looking because my work VPN was dropping out but not sure if it's related to the loss. The packet loss seems to start at the Voyager edge hop.

WinMTR to voyager.nz from my Win 11 desktop

The below from a smokeping ct on my Proxmox host

Google

TradeMe

Prior to the 24th I didn't have any loss.

Edit:

Here's where the loss began

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#3306631 7-Nov-2024 15:10

@VygrNetworkMonkey

Firebirdnz

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Voyager

#3306660 7-Nov-2024 15:36

Hey @jb5,

Just dropping a message to acknowledge this. We did do some planned work on the evening of the 24th to correct an issue we were seeing for Hyperfibre connections coming into Christchurch. The maintenance corrected that issue. Looking over some things to see if it may have unintended consequences. Bear with me will come back to you.

Regards,

Psilan

856 posts

Ultimate Geek

#3306743 7-Nov-2024 21:36

Thanks Firebirdnz. I'm in Chch with similar issues. Definitely became much worse on the 24th.

Voyager referral - https://refer.voyager.nz/68QKJ8XKK

Firebirdnz

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Voyager

#3306882 8-Nov-2024 11:09

Just to provide an update. We have identified the likely cause of the packet loss. I am now trying to get to the bottom of why it's happening and how to resolve it. Will provide updates.

jb5

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#3306884 8-Nov-2024 11:12

Legend. Thank you.

Firebirdnz

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Voyager

#3306970 8-Nov-2024 14:03

Issue is super odd. Network into our Christchurch Broadband termination is done over multiple links for redundancy and capacity. Those links are connected to multiple upstream devices, once again for redundancy and capacity. We are seeing drops on a single link in a single direction. If I take that link out of service we then see drops on another link. It's only ever a single link affected in a single direction. The rate of drops seems to decrease if I balance the traffic more evenly over the links. I have done this and loss has quartered. I'll do some more digging and come up with a plan but at least for you guys it's better. Would appreciate continued reports from you all. Sorry for any impact this is causing. Appreciate the report and patience while I fix it.

jb5

27 posts

Geek

#3306976 8-Nov-2024 14:16

Firebirdnz:

Issue is super odd. Network into our Christchurch Broadband termination is done over multiple links for redundancy and capacity. Those links are connected to multiple upstream devices, once again for redundancy and capacity. We are seeing drops on a single link in a single direction. If I take that link out of service we then see drops on another link. It's only ever a single link affected in a single direction. The rate of drops seems to decrease if I balance the traffic more evenly over the links. I have done this and loss has quartered. I'll do some more digging and come up with a plan but at least for you guys it's better. Would appreciate continued reports from you all. Sorry for any impact this is causing. Appreciate the report and patience while I fix it.

~H

I appreciate the continued effort to resolve it. From here it looks like things improved a lot since around 23:00 yesterday, and since then it has been mostly good with just a few blips of loss.

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Firebirdnz

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Voyager

#3307918 12-Nov-2024 08:48

Yesterday I started testing on a probable long term solution. So far it's looking good. Need to tick off a few more things before scheduling a window to put it into production. At this stage that window will likely be on the week of the 25th. Thanks again for your continued patience.

toejam316

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#3307921 12-Nov-2024 09:01

Not sure how much info you'd be allowed to share, but I'd be super interested in hearing about this fault and what the RCA and resolution was, once you're done @Firebirdnz

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.

jb5

27 posts

Geek

#3307922 12-Nov-2024 09:05

Thanks! Sounds good.

I just had a look at my Smokeping graphs and to be fair I don't see any packet loss since those initial changes you made.

I would also be interested in learning a bit more about the cause and fix if you are able to share.

Firebirdnz

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Voyager

#3307971 12-Nov-2024 10:59

I'm glad it seems to be looking better. The balancing I did looks like reduced the loss by about 75%. Still seeing loss on our graphs:

As you can see it's only about 150pps being dropped at peak which is something like sub 0.005% loss. So you'll possibly still be getting drops it's just much less likely.

Root cause looks to point towards a shared port buffer issue with a particular device. Plan currently is to rearchitect some of the setup to remove reliance on that particular device. This plan was something we were looking at anyways. Plan is to directly connect our BNGs into our Provider Core network which would allow us more scalability of our broadband services. I'll see if I am able to share more information when its all said and done. :)

Firebirdnz

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#3313713 28-Nov-2024 10:24

Hey all,

Just an update on this one. I have been working on testing an architectural change that has shown to fix the issues. I have created a maintenance window for next Wednesday 4 December to implement the changes. Notification can be seen here: https://status.voyager.nz/incidents/3bjysd9t78t0

Please only read past here if you want a technical explanation of what's been going on.

Voyager use a technology called pseudowire headend termination to aggregate and provide subscriber services. We utilise Nokia SR7750 routers to complete this termination process. Within the Nokia operating system there are two primary ways to complete this function. I/O interface binding is the first way. This is where there is a single interface (or in our case a single LAG), which simply put uses the hardware resources of the interface into the box to also do the subscriber termination. This provides a simple and scalable way to do this kind of subscriber termination. The LAG on the Nokia side connects to multiple upstream devices and this is where the issue is stemming from. For some reason these upstream devices are low level dropping some traffic. We have hit a deadend for understanding why and the changes we are completing are to remove these devices out of the traffic flow. In order to do this we have to change from our current termination type, I/O interface binding to the second type, PXC termination. For this method you assign dedicated resources to the termination that must be separate from the interfaces used to go into and out of the device. We have to change because the new devices we will be connecting to aren't suitable for a cross device single LAG (MC-LAG). This change was something that was being considered prior to these issues as we have had a desire to directly connect our Nokia SR7750s directly into our Core Provider ("P") network, which also isn't suitable for MC-LAG. This maintenance window work completes about 95% of what is required to make this happen.

Next year at some point there will be further work to complete the same kind of changes to our Wellington and Auckland broadband networks.

Appreciate your patience while we work through this issue and I hope come this time next week it'll all be behind us!

jb5

27 posts

Geek

#3313724 28-Nov-2024 10:35

Thank you @Firebirdnz. I've noticed this week the packet loss has been worse, at least according to smokeping. Thankfully I have not noticed any issues with my connection in day to day use.

Appreciate your explanation too, even though I only have a vague understanding of those words :)

Firebirdnz

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Voyager

#3313745 28-Nov-2024 10:56

@jb5,

Have you got a graph of the last week that I can correlate to my data?

Regards,

jb5

27 posts

Geek

#3313748 28-Nov-2024 11:00

@Firebirdnz I'll just give you the link so you can zoom the graph as you need https://smokeping.a-website.net/

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