EFTPOS Outage

Please note this sub-forum does not provide professional finance advice. You should seek advice from a licensed financial advisor.

To post in this sub-forum you must have made 100 posts or have Trust status or have completed our ID Verification.

If investing please consider our affiliate link for new accounts: Sharesies.

Forums › Finance and wealth management › EFTPOS Outage

trig42

5901 posts

Uber Geek
+1 received by user: 2114

ID Verified

#189282 22-Dec-2015 15:13

Looks Like EFTPOS NZ is having some issues.

Will be causing chaos at those stores that use EFTPOS NZ (about half?). I think the ENZ retailers use VeriFone terminals.

They have gone into Offline mode, meaning one purchase per store, less than $400

1 | 2

1671 posts

Uber Geek
+1 received by user: 659

ID Verified

#1455396 22-Dec-2015 15:37

Just bring out the zip zap machines and do manual transactions, a bit of a pain but at least you get the sale.
Most people dont realise that you can do a zip zap for eftpos but you can.

I know enough to be dangerous

Finch

2862 posts

Uber Geek
+1 received by user: 195

#1455397 22-Dec-2015 15:37

Judging by what i'm seeing on Twitter its only ANZ and only Auckland that has the problem?

KrazyKid

1250 posts

Uber Geek
+1 received by user: 621

#1455403 22-Dec-2015 15:44

As far as I know its ANZ only and Nationwide.

Westpac a few days ago - whos turn next :)

afe66

3181 posts

Uber Geek
+1 received by user: 1678

Lifetime subscriber

#1455404 22-Dec-2015 15:45

Problem for me with old zip zap machines is card is old and signature worn off.

trig42

5901 posts

Uber Geek
+1 received by user: 2114

ID Verified

#1455416 22-Dec-2015 15:51

Seems fixed now.

Offline works electronically on most Verifone terminals now.

mattwnz

20562 posts

Uber Geek
+1 received by user: 4822

#1455421 22-Dec-2015 16:01

SATTV: Just bring out the zip zap machines and do manual transactions, a bit of a pain but at least you get the sale.
Most people dont realise that you can do a zip zap for eftpos but you can.

Although what happens if someone uses a cancelled eftpos card or overdrawn, which would have failed if done electronically . Also people could use a card they have found, as some eftpos card don't have a signature field on the back. Who wears the loss, the bank or the retailer?

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

joepenman

45 posts

Geek
+1 received by user: 1

#1455453 22-Dec-2015 16:47

mattwnz:
SATTV: Just bring out the zip zap machines and do manual transactions, a bit of a pain but at least you get the sale.
Most people dont realise that you can do a zip zap for eftpos but you can.

Although what happens if someone uses a cancelled eftpos card or overdrawn, which would have failed if done electronically . Also people could use a card they have found, as some eftpos card don't have a signature field on the back. Who wears the loss, the bank or the retailer?

^ The bank wears it.

we don't need no edukation

nzkiwiman

2585 posts

Uber Geek
+1 received by user: 390

Subscriber

#1455455 22-Dec-2015 16:54

With ANZ and tried to purchase lunch at 2.30pm in Dunedin
Got something along the lines of could not complete

Thankfully I was being served by the store manager who said I could sort them out tomorrow since I am in the store everyday.

joepenman

45 posts

Geek
+1 received by user: 1

#1455460 22-Dec-2015 16:59

trig42: Looks Like EFTPOS NZ is having some issues.

Will be causing chaos at those stores that use EFTPOS NZ (about half?). I think the ENZ retailers use VeriFone terminals.

They have gone into Offline mode, meaning one purchase per store, less than $400

Just need to correct this misinformation, there were zero issues with the EFTPOS NZ network.

The issue was at ANZ's end which affected transaction processing of ANZ cards on both EFTPOS NZ and Paymark terminals: http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=11564917

Also, once a terminal has entered offline mode the floor limit is $300 PER transaction PER terminal depending on card type...so if a store had multiple terminals you could do multiple transactions.

we don't need no edukation

nzkiwiman

2585 posts

Uber Geek
+1 received by user: 390

Subscriber

#1455470 22-Dec-2015 17:09

Love how the ANZ website has nothing about this outage, but Facebook and Twitter for ANZ do ..
Wish companies would use their own websites for news

Finch

2862 posts

Uber Geek
+1 received by user: 195

#1455471 22-Dec-2015 17:13

nzkiwiman: Love how the ANZ website has nothing about this outage, but Facebook and Twitter for ANZ do ..
Wish companies would use their own websites for news

Fair point, however these days news gets broken on social media first.

Lenovo

Shop now for Lenovo laptops and other devices (affiliate link).

richms

29251 posts

Uber Geek
+1 received by user: 10361

Trusted

Lifetime subscriber

#1455474 22-Dec-2015 17:20

nzkiwiman: Love how the ANZ website has nothing about this outage, but Facebook and Twitter for ANZ do ..
Wish companies would use their own websites for news

Why? By the time they get it on there the outage is probably over.

Saw someone with issues at the post shop but it went thru for them on the 3rd try.

Richard rich.ms

Lias

5673 posts

Uber Geek
+1 received by user: 3990

ID Verified

Trusted

Lifetime subscriber

#1455614 22-Dec-2015 19:54

Was causing a bit of chaos while I was at the Red Shed doing some last minute xmas shopping this arvo.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.

nzkiwiman

2585 posts

Uber Geek
+1 received by user: 390

Subscriber

#1455837 23-Dec-2015 09:58

richms:
nzkiwiman: Love how the ANZ website has nothing about this outage, but Facebook and Twitter for ANZ do ..
Wish companies would use their own websites for news

Why? By the time they get it on there the outage is probably over.

Because the website is the first place I go to for news
Why should it take them longer to put a news post on a website than it does on Facebook and Twitter?>

trig42

5901 posts

Uber Geek
+1 received by user: 2114

ID Verified

#1455865 23-Dec-2015 10:49

joepenman:
trig42: Looks Like EFTPOS NZ is having some issues.

Will be causing chaos at those stores that use EFTPOS NZ (about half?). I think the ENZ retailers use VeriFone terminals.

They have gone into Offline mode, meaning one purchase per store, less than $400

Just need to correct this misinformation, there were zero issues with the EFTPOS NZ network.

The issue was at ANZ's end which affected transaction processing of ANZ cards on both EFTPOS NZ and Paymark terminals: http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=11564917

Also, once a terminal has entered offline mode the floor limit is $300 PER transaction PER terminal depending on card type...so if a store had multiple terminals you could do multiple transactions.

Yes, sorry, it was an ANZ processing thing, but it wasn't affecting JUST ANZ cards.
I was in a store yesterday, and they use ANZ for their processing (through EFTPOS NZ), and no cards were working. It was apparently down for nearly an hour.

1 | 2