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trig42

5048 posts

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#189282 22-Dec-2015 15:13
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Looks Like EFTPOS NZ is having some issues.

Will be causing chaos at those stores that use EFTPOS NZ (about half?). I think the ENZ retailers use VeriFone terminals.

They have gone into Offline mode, meaning one purchase per store, less than $400

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SATTV
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  #1455396 22-Dec-2015 15:37
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Just bring out the zip zap machines and do manual transactions, a bit of a pain but at least you get the sale.
Most people dont realise that you can do a zip zap for eftpos but you can.





I know enough to be dangerous


Finch
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  #1455397 22-Dec-2015 15:37
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Judging by what i'm seeing on Twitter its only ANZ and only Auckland that has the problem?

 
 
 
 


KrazyKid
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  #1455403 22-Dec-2015 15:44
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As far as I know its ANZ only and Nationwide.

 

Westpac a few days ago - whos turn next :)

afe66
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  #1455404 22-Dec-2015 15:45
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Problem for me with old zip zap machines is card is old and signature worn off.


trig42

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  #1455416 22-Dec-2015 15:51
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Seems fixed now.

Offline works electronically on most Verifone terminals now.

mattwnz
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  #1455421 22-Dec-2015 16:01
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SATTV: Just bring out the zip zap machines and do manual transactions, a bit of a pain but at least you get the sale.
Most people dont realise that you can do a zip zap for eftpos but you can.



Although what happens if someone uses a cancelled eftpos  card or overdrawn, which would have failed if done electronically . Also people could use a card they have found, as some eftpos card don't have a signature field on the back. Who wears the loss, the bank or the retailer?

joepenman
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  #1455453 22-Dec-2015 16:47
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mattwnz:
SATTV: Just bring out the zip zap machines and do manual transactions, a bit of a pain but at least you get the sale.
Most people dont realise that you can do a zip zap for eftpos but you can.



Although what happens if someone uses a cancelled eftpos  card or overdrawn, which would have failed if done electronically . Also people could use a card they have found, as some eftpos card don't have a signature field on the back. Who wears the loss, the bank or the retailer?

^ The bank wears it.

 
 
 
 


nzkiwiman
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  #1455455 22-Dec-2015 16:54
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With ANZ and tried to purchase lunch at 2.30pm in Dunedin
Got something along the lines of could not complete

Thankfully I was being served by the store manager who said I could sort them out tomorrow since I am in the store everyday.

joepenman
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  #1455460 22-Dec-2015 16:59
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trig42: Looks Like EFTPOS NZ is having some issues.

Will be causing chaos at those stores that use EFTPOS NZ (about half?). I think the ENZ retailers use VeriFone terminals.

They have gone into Offline mode, meaning one purchase per store, less than $400


Just need to correct this misinformation, there were zero issues with the EFTPOS NZ network.

The issue was at ANZ's end which affected transaction processing of ANZ cards on both EFTPOS NZ and Paymark terminals: http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=11564917

Also, once a terminal has entered offline mode the floor limit is $300  PER transaction PER terminal depending on card type...so if a store had multiple terminals you could do multiple transactions.

nzkiwiman
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  #1455470 22-Dec-2015 17:09
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Love how the ANZ website has nothing about this outage, but Facebook and Twitter for ANZ do ..
Wish companies would use their own websites for news

Finch
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  #1455471 22-Dec-2015 17:13
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nzkiwiman: Love how the ANZ website has nothing about this outage, but Facebook and Twitter for ANZ do ..
Wish companies would use their own websites for news


Fair point, however these days news gets broken on social media first. 

richms
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  #1455474 22-Dec-2015 17:20
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nzkiwiman: Love how the ANZ website has nothing about this outage, but Facebook and Twitter for ANZ do ..
Wish companies would use their own websites for news


Why? By the time they get it on there the outage is probably over.

Saw someone with issues at the post shop but it went thru for them on the 3rd try.




Richard rich.ms

Lias
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  #1455614 22-Dec-2015 19:54
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Was causing a bit of chaos while I was at the Red Shed doing some last minute xmas shopping this arvo.




nzkiwiman
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  #1455837 23-Dec-2015 09:58
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richms:
nzkiwiman: Love how the ANZ website has nothing about this outage, but Facebook and Twitter for ANZ do ..
Wish companies would use their own websites for news


Why? By the time they get it on there the outage is probably over.



Because the website is the first place I go to for news
Why should it take them longer to put a news post on a website than it does on Facebook and Twitter?>

trig42

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  #1455865 23-Dec-2015 10:49
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joepenman:
trig42: Looks Like EFTPOS NZ is having some issues.

Will be causing chaos at those stores that use EFTPOS NZ (about half?). I think the ENZ retailers use VeriFone terminals.

They have gone into Offline mode, meaning one purchase per store, less than $400


Just need to correct this misinformation, there were zero issues with the EFTPOS NZ network.

The issue was at ANZ's end which affected transaction processing of ANZ cards on both EFTPOS NZ and Paymark terminals: http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=11564917

Also, once a terminal has entered offline mode the floor limit is $300  PER transaction PER terminal depending on card type...so if a store had multiple terminals you could do multiple transactions.


Yes, sorry, it was an ANZ processing thing, but it wasn't affecting JUST ANZ cards.
I was in a store yesterday, and they use ANZ for their processing (through EFTPOS NZ), and no cards were working. It was apparently down for nearly an hour.

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