Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Please note this sub-forum does not provide professional finance advice. You should seek advice from a licensed financial advisor.

To post in this sub-forum you must have made 100 posts or have Trust status or have completed our ID Verification.

If investing please consider our affiliate link for new accounts: Sharesies.



Forums › Finance and wealth management › Kiwibank external domain

gzt

gzt

18684 posts

Uber Geek
+1 received by user: 7824

Lifetime subscriber

#190701 9-Jan-2016 14:17
Send private message

Kiwibank has customer service on a different domain:

https://kiwibank.custhelp.com/

Is this really sensible from a phishing point of view? No it is not good training of customers to accept other sites.

Create new topic
michaelmurfy
meow
13580 posts

Uber Geek
+1 received by user: 10911

Moderator
ID Verified
Trusted
Lifetime subscriber

  #1466523 9-Jan-2016 14:34
Send private message

It is just a custhelp site with FAQ's. Many corporate businesses use custhelp (I don't know why, there are plenty of better solutions out there...).




Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.



gzt

gzt

18684 posts

Uber Geek
+1 received by user: 7824

Lifetime subscriber

  #1466534 9-Jan-2016 14:37
Send private message

Not only. Customer contact mails are sent from that domain.

Lias
5655 posts

Uber Geek
+1 received by user: 3978

ID Verified
Trusted
Lifetime subscriber

  #1466555 9-Jan-2016 15:22
Send private message

Its a retarded idea.




I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.



toyonut
1508 posts

Uber Geek
+1 received by user: 211


  #1466588 9-Jan-2016 16:24
Send private message

The TLD https://custhelp.com has a cert on it with the wrong name. *.rightnow.com. That seems to be the Oracle product. Seems to be some kind of Oracle CRM/helpdesk type deal.
It should be hosted under the kiwibank domain to my mind. https://custhelp.kiwibank.co.nz or something like that. The site is even just using a custhelp.com wildcard cert issued to Oracle.
It may not be hosting anything directly sensitive, but it doesn't look good and as said before, makes kind of OKs it for people visiting to associate kiwibank with alternate domains.




Try Vultr using this link and get us both some credit:

 

http://www.vultr.com/?ref=7033587-3B

richms
29099 posts

Uber Geek
+1 received by user: 10210

Trusted
Lifetime subscriber

  #1466590 9-Jan-2016 16:26
Send private message

According to banks it is fine to enter your details into a random .co.UK domain when prompted as part of a checkout process with verified by Visa so why would they care about customer service emails?




Richard rich.ms

antonknee
1133 posts

Uber Geek
+1 received by user: 1145


  #1466642 9-Jan-2016 18:20
Send private message

This is something I don't like about Kiwibank personally - everything feels very piece meal and like the left hand isn't part of the same body as the right. Eg this, their GE loans, etc

As for this specifically, I do think it gives people the wrong idea. Particularly those who are less savvy might get used to seeing kiwibank.somethingelse.com and associate that with being ok and safe. I think it is a phishing risk.

Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.








RSS feeds
Main feed
Forums feed
Copyright
©2002-2026 Geekzone®
Site features
Geekzone BI dashboard
Geekzone Badges
Geekzone Status Page

 

Site Information
Subscribe to Geekzone
Privacy Statement
Forum Usage Guidelines (FUG)
Advertising
Trademark and copyright