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Forums › Finance and wealth management › Kiwibank external domain

gzt

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#190701 9-Jan-2016 14:17
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Kiwibank has customer service on a different domain:

https://kiwibank.custhelp.com/

Is this really sensible from a phishing point of view? No it is not good training of customers to accept other sites.

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michaelmurfy
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  #1466523 9-Jan-2016 14:34
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It is just a custhelp site with FAQ's. Many corporate businesses use custhelp (I don't know why, there are plenty of better solutions out there...).




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gzt

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  #1466534 9-Jan-2016 14:37
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Not only. Customer contact mails are sent from that domain.

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  #1466555 9-Jan-2016 15:22
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Its a retarded idea.




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  #1466588 9-Jan-2016 16:24
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The TLD https://custhelp.com has a cert on it with the wrong name. *.rightnow.com. That seems to be the Oracle product. Seems to be some kind of Oracle CRM/helpdesk type deal.
It should be hosted under the kiwibank domain to my mind. https://custhelp.kiwibank.co.nz or something like that. The site is even just using a custhelp.com wildcard cert issued to Oracle.
It may not be hosting anything directly sensitive, but it doesn't look good and as said before, makes kind of OKs it for people visiting to associate kiwibank with alternate domains.




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  #1466590 9-Jan-2016 16:26
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According to banks it is fine to enter your details into a random .co.UK domain when prompted as part of a checkout process with verified by Visa so why would they care about customer service emails?




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  #1466642 9-Jan-2016 18:20
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This is something I don't like about Kiwibank personally - everything feels very piece meal and like the left hand isn't part of the same body as the right. Eg this, their GE loans, etc

As for this specifically, I do think it gives people the wrong idea. Particularly those who are less savvy might get used to seeing kiwibank.somethingelse.com and associate that with being ok and safe. I think it is a phishing risk.

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