Thoughts on the new Kiwibank site redesign?

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Forums › Finance and wealth management › Thoughts on the new Kiwibank site redesign?

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Nate001

639 posts

Ultimate Geek

#2912806 12-May-2022 09:30

michaelmurfy:

Also the design video:

Seeing videos like this reminds me how companies love to spend enormous amounts to rebrand/refresh so a select few in leadership positions can leave their mark.

Look how many consultants and design experts have been bought in to craft the story and design material, for in the end no tangible value for the customer but warm fuzzies.

antonknee

1133 posts

Uber Geek

#2912820 12-May-2022 09:55

michaelmurfy:

tripp:

But I really wish they spend this kind of money on new tech (apply pay, google pay etc).

Don't worry, new tech is ongoing (see: https://www.reseller.co.nz/article/695126/under-covers-kiwibank-selects-new-core-take-it-cloud/).

Thank the gods, I love Kiwibank and would like to go back there but I just cannot live in 2022 without Apple Pay. Also looking at you TSB...

As for Kiwibank, I actually like the new look and the new design. I loved it when they announced and I like it now. Not the peach though, it just doesn't fit with anything else in the brand identity IMO.

jonathan18

7413 posts

Uber Geek

ID Verified

Trusted

#2912865 12-May-2022 11:45

michaelmurfy:

@jonathan18 Just like other banks, images are per device only due to the fact there otherwise is additional database calls / storage / bandwidth needed that becomes hard to support when we're talking about the amount of customers. I think on-device storage for some things is a good compromise here.

From my understanding (again - not speaking officially) there is work to bridge the gaps between IB and Mobile and this gap is closing with each release. There are technical reasons behind this but it isn't my space to discuss. They do however (seriously) listen to feedback submitted via Twitter / Facebook but some things in the wanted list may be impossible right now, but possible in the future with that other work going on.

@michaelmurfy: fair enough on the storage thing; that's just a small thing I tacked on, but I do feel the inability to reorder accounts on the website is a real miss and hopefully will be addressed in the future.

Logging into the website today reminded me of another bugbear - this is 2022 and KB's 2FA (if it can be called that) amounts to security questions - 'what was the name of your childhood dog?' kind of thing. I'll occasionally need to approve a payment via text confirmation but there's no ability to use one-time code 2FA such as via Authy for logging in. Do you know whether there are plans to rectify this? I did read that article you linked to but it didn't get into detail.

I'm happy to provide feedback directly but as someone who avoids social media those means of providing it aren't of any use! The contact us page provides no avenue other than social media, and it's not the kind of thing I'd think to forward via internet banking mail.

Shapenz

518 posts

Ultimate Geek

#2912931 12-May-2022 12:16

We used the bank exclusively with Kiwibank but once you get used to Apple Pay its hard to go back... I've been saved from embarrassment a couple of times at the supermarket where the kids have raided my wallet and ooops no eftpos card.

We now have banking spread across 3 banks with mortgage, everyday banking and business which is a bit of a pain so hopefully those infrastructure upgrades are coming sooner rather than later :)

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