Hi, I'm John, your Kiwibank online relationship manager

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Forums › Finance and wealth management › Hi, I'm John, your Kiwibank online relationship manager

zANavAShi

119 posts

Master Geek
+1 received by user: 17

#115009 10-Mar-2013 16:34

It's Sunday afternoon, it's too hot to leave the general vicinity of the aircon unit, and I am bored so here's a discussion starter...

Any Kiwibank users here who's "Kiwibank online relationship manager" is not named John?

I'm out of my mind right now... please leave a message after the shriek...

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#777671 10-Mar-2013 16:36

It's not me!

zANavAShi

119 posts

Master Geek
+1 received by user: 17

#777672 10-Mar-2013 16:37

ROFL! Also, hot and bored are we?

I'm out of my mind right now... please leave a message after the shriek...

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#777673 10-Mar-2013 16:40

Yep sitting inside out of the sun! It's just too hot

zANavAShi

119 posts

Master Geek
+1 received by user: 17

#777674 10-Mar-2013 16:43

I'm out of my mind right now... please leave a message after the shriek...

dontpanic42

1574 posts

Uber Geek
+1 received by user: 11

#777675 10-Mar-2013 16:58

My guy's name is Dan.

What has been the typical reply time for most people's enquiries using online secure mail?
Mine have usually been around 24 hours, but sometimes up to 72 hours.

zANavAShi

119 posts

Master Geek
+1 received by user: 17

#777684 10-Mar-2013 18:11

dontpanic42: What has been the typical reply time for most people's enquiries using online secure mail?
Mine have usually been around 24 hours, but sometimes up to 72 hours.

Never the 24 hours they say and usually up to 72 hours.

Traditionally I would always pickup the phone to deal with customer support issues if I have the choice cos I want to deal with a human being in real time.

I originally got onboard with this new(ish) kiwibank feature cos I liked the idea of having customer enquiries in written form, which was a good idea that since has been outweighed by the awful delay and lack of message print options.

Nice to hear there is also a Dan and therefore a small chance my John might actually be a human being after all.

I'm out of my mind right now... please leave a message after the shriek...

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heapsort

250 posts

Master Geek
+1 received by user: 82

Lifetime subscriber

#777693 10-Mar-2013 18:28

My wife's assigned Kiwibank "online relationship manager" is named Dan (might be the same Dan already mentioned, who knows) and mine is named "Becks."

I've no results on speed of response to add to the thread, as I've never sent a query.