ASB credit card balance repayments problems.

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Forums › Finance and wealth management › ASB credit card balance repayments problems.

surfisup1000

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#127507 13-Aug-2013 08:53

There is something going wrong with ASB credit card repayments.

Paid of my monthly balance yesterday, but, it still hasn't been processed .

Phoned ASB, the CSR said he'd had a number of other calls from people with the same problem.

I hope it will be fixed today otherwise i may start getting charged interest.

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#876246 13-Aug-2013 09:01

Wondering if it's a visa issue. I have had a similar problem yesterday with a payment on our business visa (with bnz), but my personal mastercard (with ASB) has been fine.

ajobbins

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#876248 13-Aug-2013 09:10

Is the payment coming from the same bank as the card? If not, it can take up to two days (and it goes via a holding account first).

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Topgunz
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#876258 13-Aug-2013 09:30

This has been going on for quite a few days. From what I hear a software upgrade did not launch correctlly. Our ASB online visa account was not showing at all and then when it came back all transactions have been going into pending. Usually been the next day when they move out of pending and show in total balance.

surfisup1000

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#876318 13-Aug-2013 10:28

ajobbins: Is the payment coming from the same bank as the card? If not, it can take up to two days (and it goes via a holding account first).

Just an 'internal' transfer from my ASB cheque to ASB visa. In the past it has taken a few minutes to update the balance.

I'm interested to see if my payment is now treated as late -- i wouldn't imagine so but we'll see.

Asmodeus

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#876358 13-Aug-2013 11:14

I'm seeing the same. Payments pending and balances not seeming to add up, although they seem to correct later on. Just spent ten minutes trying to figure out if my balances are correct, etc. Still not sure :)

timmmay

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#876392 13-Aug-2013 12:07

It never updates immediately for me, it's always 1-2 days. The credit card functions have changed, weird things are happening - balance on the right hand side of the screen goes up and down when it's only debits on the left.

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allan

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#876394 13-Aug-2013 12:12

Major changes to their back-end Visa systems over the last 10 days. Almost certainly the cause of the issues you are seeing.

Shock

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#876533 13-Aug-2013 15:23

Just noticed mine have not been appearing either. Didn't look because it has always been moments before it reflected.

*sigh*

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Shock

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#876545 13-Aug-2013 15:42

Response from ASB on Twitter:

"Hi there, could you try clearing the cache and having another go? We're not aware of any issues at this time. Thanks ^NA"

https://twitter.com/ASBBank/status/367128690703888384

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Asmodeus

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#876557 13-Aug-2013 16:14

It doesn't matter what browser or machine I use to view it, it still says the same confusing and potentially concerning stuff...

Shock

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#876563 13-Aug-2013 16:23

Yeah exactly Asmodeus. Latest update after I stated the same:

"Payments made before 7pm are processed overnight. Payments made after that time will be processed the next day. ^NA"

https://twitter.com/ASBBank/status/367138554654109697

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Shock

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#876578 13-Aug-2013 16:37

Ok so I have been pointed to this in response (after a confusing exchange)

https://blog.asb.co.nz/changes-to-asb-credit-card-systems/

"Balances are updated instantly,it'll just take up to a day to process onto the statement. More info asb.co/1a0ANwj ^NA"

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Asmodeus

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#876600 13-Aug-2013 17:06

I'm still confused by what I see on my statement for both my CCs. I shall plug it all into a spreadsheet when I get home and check that my balance is what it should be

bazzer

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#876962 14-Aug-2013 10:42

Looks to me like they are just not in "Date processed" order like they should be.

dickytim

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#877078 14-Aug-2013 12:19

Interesting, I found the opposite this morning, I made a payment from my ASB Streamline to my ASB Visa and it wen't thru and showed straight away, usually I have to log out then in again for it to show on my balance.

I did notice that the system now shows pending transactions, something it never did before, this is good for me as I often wonder why my balance is lower than I thought!

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