ANZ online banking down

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Forums › Finance and wealth management › ANZ online banking down

sleepy

334 posts

Ultimate Geek

#129400 14-Sep-2013 11:50

Hi anyone else having a problem

have tried 2 computer an ipad and different browsers
am unable to get into ANZ online banking

Bank said to others on FB yesterday they don't have a problem

Any ideas

billgates

4705 posts

Uber Geek

Trusted

#895569 14-Sep-2013 11:57

Working for me. Using your ISP DNS address?

Restart modem/router and try again.

Do whatever you want to do man.

pmunnynz

70 posts

Master Geek

#895571 14-Sep-2013 12:04

No issues logging in for me. Straight in first pop.

rscole86

4973 posts

Uber Geek

Moderator

Trusted

Lifetime subscriber

#895589 14-Sep-2013 12:37

No issues from Telecom connection.

ushare

483 posts

Ultimate Geek
Inactive user

#895592 14-Sep-2013 12:39

yip no issues today also for me :)

mattwnz

20157 posts

Uber Geek

#895597 14-Sep-2013 13:07

They've updated their apps so you need to download the latest one. Unfortunately their new one requires ios 5 so people who have older devices can no longer use it which sucks. Not sure why a banking app needs to be using ios or newer, especially when online banking on a pc running a 10 year old os can access their online banking, but not a mobile device that is 3 years old.

sleepy

334 posts

Ultimate Geek

#895598 14-Sep-2013 13:10

just hotspotted off phone and not over wifi that worked

have rebooted network and computer but no luck

rscole86

4973 posts

Uber Geek

Moderator

Trusted

Lifetime subscriber

#895601 14-Sep-2013 13:28

Who is your ISP? What DNS records are you using?

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sleepy

334 posts

Ultimate Geek

#895605 14-Sep-2013 13:51

Callplus is isp

unsure of dns

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#895614 14-Sep-2013 14:49

mattwnz: They've updated their apps so you need to download the latest one. Unfortunately their new one requires ios 5 so people who have older devices can no longer use it which sucks. Not sure why a banking app needs to be using ios or newer, especially when online banking on a pc running a 10 year old os can access their online banking, but not a mobile device that is 3 years old.

Banking won't work on a 10 year old browser so that's a bit of a moot point.

mxpress

376 posts

Ultimate Geek

#895616 14-Sep-2013 15:07

sleepy: Hi anyone else having a problem

have tried 2 computer an ipad and different browsers
am unable to get into ANZ online banking

Bank said to others on FB yesterday they don't have a problem

Any ideas

This happened to me yesterday. Turned out because I had been trying to log in via my ph and got the password wrong, I was locked out. Give them a call

mxpress

sleepy

334 posts

Ultimate Geek

#895618 14-Sep-2013 15:15

Doesnt get as far as logon wont bring up the page

Sorry we could not process your request

Internet Banking is currently unavailable. We apologise for the inconvenience and are working to restore service as soon as possible.

Please try again later.

As well as Internet Banking, ANZ Bank New Zealand Limited provides a full range of online information services including Personal, Business & Rural solutions, Rates & Fees and Economic Information. And, if you simply want to browse, why not start from our home page.

Copyright 2013 © ANZ Bank New Zealand Limited. All rights reserved. | Website Terms of Use

mattwnz

20157 posts

Uber Geek

#895626 14-Sep-2013 15:22

sbiddle:
mattwnz: They've updated their apps so you need to download the latest one. Unfortunately their new one requires ios 5 so people who have older devices can no longer use it which sucks. Not sure why a banking app needs to be using ios or newer, especially when online banking on a pc running a 10 year old os can access their online banking, but not a mobile device that is 3 years old.

Banking won't work on a 10 year old browser so that's a bit of a moot point.

It will work on a 10 year old OS though with a browser than is over 3 years old. It is the OS version that is the limiting factor with their app not downloading on older mobile devices. Other companies do still provide apps that work on older ios versions, so not sure why some NZ apps aren't made to be compatible with older iOS versions, or they disable them.
But I am sure banks will lend you money to buy a new mobile device, but isn't environmentally friendly if you need to keep buying new devices.

mattwnz

20157 posts

Uber Geek

#895627 14-Sep-2013 15:24

sleepy: Doesnt get as far as logon wont bring up the page

Sorry we could not process your request

Internet Banking is currently unavailable. We apologise for the inconvenience and are working to restore service as soon as possible.

Please try again later.

As well as Internet Banking, ANZ Bank New Zealand Limited provides a full range of online information services including Personal, Business & Rural solutions, Rates & Fees and Economic Information. And, if you simply want to browse, why not start from our home page.

Copyright 2013 © ANZ Bank New Zealand Limited. All rights reserved. | Website Terms of Use

Could be your account. I get this from time to time, and when I contact ANZ they say there is no problem. It isn't the most reliable system, and they have been having problems lately with their systems according to the media. http://www.odt.co.nz/news/national/271819/problems-anz-online-banking-reports