What I don't like doing is having to email them to get a statement/current balance of my loan.
I pay random amounts each month, but largely well above my obligation (want to get rid of it asap!), so working it out is more effort than normal.
Does anyone know if they have an online portal or something? I know there was a finance company my friend was with (cant remember the name right now, thought it was UDC), but they actually had an app in the app store, where you could go and see how you're tracking etc.
I'd be happy with just a web portal, if nothing else!