So two friends of mine finally moved away from ANZ over to ASB and they couldn't be happier with that.
They both were $1,500 in overdraft (tertiary account) with 1 savings and a kiwi saver account as well. When they moved ASB used the overdraft on their new account to pay off the old one and even increased it for them. They overpaid it by $50 incase of any fees apparently.
But now both those ANZ accounts are closed, neither of them have seen that $50. It's been nearly a week now. I made sure they both cancelled their Automatic Payments themselves online to avoid those fees but as far as we could see online there are no other fees for those account types.
Has anyone had any experience with this? These friends aren't the type of people to make a fuss, so don't want to call ANZ, but $50 is $50 and I'd be fuming tbh.