Amex cards have been a topic here in the past however, I am interested to hear experiences from members who have the Platinum Charge Card (or know of others, given it might not be accessible) and what is the service like?

Please note, this discussion is not about:
- comparing rewards the Amex Charge Card vs other credit cards vs another Amex credit card - it is specific to the experience to using the charge card
- any annual fees associated with the card or comparison of annual fees with another card or the value of the annual fees paid
- the ability to use Amex cards or the acceptance of Amex by merchants

Some bit of history - I have had quite a few close encounters with fraud-concerns and disputes over past transactions with a bank that will not be named/shamed here (you can dig up if you have your private investigation hat on). Long story short, I was not entertained and had rather tense discussions with the bank citing that I should settle with the merchant instead (which I tried and failed which is why I went to the bank, with paperwork and evidence of conversations for disputes handling)

Despite the bank having a policy to deal with incorrect charged amounts and processes to handle failure to deliver items/service from merchants, they showed me the door. I am sick of having to deal with experiences like these.