McDonald's nation wide outage of eftpos.

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Forums › Finance and wealth management › McDonald's nation wide outage of eftpos.

JaseNZ

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#161932 23-Jan-2015 18:41

All of McDonald's throughout NZ have no eftpos. We got caught out an hour ago. 2 things.

1. Realized we never carry any cash anymore and must get some for emergency's (no not McDonald's)

2. Must be costing them an absolute fortune in lost sales.

Ding Ding Ding Ding Ding : Ice cream man , Ice cream man

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#1221022 23-Jan-2015 19:27

Was still down half hour ago.

Absolutly hopeless and not the first time it has happened.

I also thought chip cards were supposed to allow for offline use for this exact situation. Clearly maccas have far too much money to be able to turn half a days trade away unless they still have cash.

I had to break my 100 I carry to use at countdown for small purchases due to their paywave policy.

Richard rich.ms

JaseNZ

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#1221039 23-Jan-2015 19:30

They must use a different system to everybody else ??

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sonyxperiageek

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#1221041 23-Jan-2015 19:31

I'm still disappointed that Countdown still have that stupid paywave policy for ASB Visa Debit cards...

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richms

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#1221042 23-Jan-2015 19:31

probably centralize it to save a few $$ - guess thats totally bit them on the *** for a second time.

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DjShadow

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#1221043 23-Jan-2015 19:32

They lost a sale from us tonight

richms

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#1221044 23-Jan-2015 19:33

sonyxperiageek: I'm still disappointed that Countdown still have that stupid paywave policy for ASB Visa Debit cards...

Thats why I try the card, try the card. Say "Oh its still broken. Here, I will pay with cash instead" and then give them a hundy just to make them have to count the change out, then I check it. Really Really slowly.

Richard rich.ms

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pinkydot

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#1221045 23-Jan-2015 19:35

Yeah. lucky I did carry emergency cash as always but just $20 only. One Queen is more than enough to survive for a short emergency. ;)

SATTV

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#1221046 23-Jan-2015 19:36

They should not be losing any sales, just process the transaction manually, a but of a pain for both users but can be done.
Even if the terminal is dead you can use the old zip zap machine to process the eftpos transaction.
If I recall as part of your merchant agreement you have to have one.

John

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richms

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#1221047 23-Jan-2015 19:37

SATTV: They should not be losing any sales, just process the transaction manually, a but of a pain for both users but can be done.
Even if the terminal is dead you can use the old zip zap machine to process the eftpos transaction.
If I recall as part of your merchant agreement you have to have one.

John

Not anymore, the terminal is supposed to do it all for you on the terminal. I think you can even do a phone authorisation for an offline transaction on the terminal.

Richard rich.ms

nickb800

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#1221064 23-Jan-2015 19:50

In the past when McD's have had outages their machines let you swipe and print a receipt to sign, then the transaction is processed later. Wonder why that isn't working today>

sbiddle

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#1221078 23-Jan-2015 20:04

EOV mode allows terminals to store offline transactions. Whether a retailer supports this or not will depend on their merchant agreement. Large retailers such as supermarkets and service stations do, the fact McDonalds don't is really surprising.

It sounds like they ran all their EFTPOS through a single server and something went wrong. There has been some speculation earlier it was a Vodafone issue, but that may just be related to them being a Vodafone customer.

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code15

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#1221088 23-Jan-2015 20:11

I just bought a shake with a visa debit/eftpos card with no troubles. I had to sign, does this mean it was actually processed through the visa network?

I imagine most people these days would use a visa debit rather than a plain eftpos card? Maybe not.

richms

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#1221091 23-Jan-2015 20:12

I was at the drivethru both times today because why go into one that has a drivethru, perhaps they just dont want to do the signing thing on the drivethru because more hassle.

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MrJonathanNZ

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#1221143 23-Jan-2015 21:32

richms:
sonyxperiageek: I'm still disappointed that Countdown still have that stupid paywave policy for ASB Visa Debit cards...

Thats why I try the card, try the card. Say "Oh its still broken. Here, I will pay with cash instead" and then give them a hundy just to make them have to count the change out, then I check it. Really Really slowly.

Because it is the poor checkout workers fault that there is a terrible system implemented, but hey make their day terrible to make yourself feel better.

mattbush

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#1221186 23-Jan-2015 22:46

Im sure they will have insurance

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