So the other day I was using Heaps! to do some budgeting and see how our expenses were tracking. I was pleased to see that we appeared to be doing quite well the past few fortnights with saving some money etc. 
Then I noticed that heaps was saying we saved money this past fortnight, but I thought nah that's impossible because we had a huge dentist bill and had to buy new baby gear which would have put us into debt for the fortnight. I did some digging and saw that out of the 24 transactions we did for the previous fortnight, heaps! had only included 15 of them.

So I went back further and further and heaps was not including a huge amount of the transactions we do, and so it turns out our saving record for the past little while was a lot worse than I thought.

I emailed heaps support and they say that there has been a problem with transactions missing...I asked how long this problem had been going on for because it seems to have been happening for a while (months...), and have yet to receive a reply.

To be honest, I honestly feel like Kiwibank has forgotten about heaps ever since they bought it. It hasn't been updated at all, no new features, little support. Their social media accounts haven't been touched in 4 years. 

C'mon Kiwibank, what are you doing with heaps! ? I cancelled my pocketsmith account when I moved to Kiwibank because of heaps, and now I'm regretting it big time.

Ps. Just to be clear, I'm not blaming heaps for my poor money management as I should have been more aware of our spending. I'm just dissappointed that Kiwibank isn't doing anything with the software.