DPS / Payment Express offline ?

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Forums › Finance and wealth management › DPS / Payment Express offline ?

jaybeedee

64 posts

Master Geek

#171761 30-Apr-2015 11:53

Does anyone know if there is a problem at DPS / Payment Express

We can't reach their website, the phone and can't process payments through our EFTPOS teminal

dan

1134 posts

Uber Geek

Lifetime subscriber

#1294199 30-Apr-2015 11:56

seems to be, all my customer stores eftpos using DPS is down, there website is down, and there phones are not working

sidefx

3714 posts

Uber Geek

Trusted

#1294210 30-Apr-2015 12:04

Yup, looks like it

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nedkelly

659 posts

Ultimate Geek

Trusted

#1294215 30-Apr-2015 12:07

Currently nationwide issue

jaybeedee

64 posts

Master Geek

#1294220 30-Apr-2015 12:12

We had a power issue (North Shore Auckland) a little while ago -all our systems stayed up , but someone just reported Torbay has no power. Maybe related.

anyway an outage like that doesn't give confidence in their redundancy if they have lost voice, website and their back end servers.

You would think they would use their Twitter account to update status.

LiamT7

2 posts

Wannabe Geek

#1294235 30-Apr-2015 12:22

Yeah so about 10 stores both north and south island with no eftpos, websites with no credit card payments.

Would be helpful if they updated Twitter or Facebook with a status, but I cannot find any such thing as of yet.

Even my direct contact is not answering his phone (cellphone) obviously somthing big causing this outage.

Regards,
Liam Northcott

Edit, seems the website is back up now, eftpos still down.

SepticSceptic

2195 posts

Uber Geek

Trusted

#1294242 30-Apr-2015 12:29

DPS web site is up. Dunno about the EFTPOS though.

They dont seem to have a network status display ?

LiamT7

2 posts

Wannabe Geek

#1294243 30-Apr-2015 12:30

Just got off the phone with support.

Eftpos should be back up in the next half hour or so according to them.

Will update here once I see any changes, currently still have eftpos down.

Edit, looks like all our eftpos units are coming back online now.
Should be good to go from here.

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dacraka

766 posts

Ultimate Geek

ID Verified

Trusted

#1294267 30-Apr-2015 12:51

They said that they lost their internet connection to their server and that was the cause of their problems.

wasabi2k

2098 posts

Uber Geek

#1294271 30-Apr-2015 12:56

dacraka: They said that they lost their internet connection to their server and that was the cause of their problems.

Hmmm. I think it may have been a little bit more complicated.

johnr

19282 posts

Uber Geek
Inactive user

#1294275 30-Apr-2015 13:02

Looks like it's back up now

Jonski

265 posts

Ultimate Geek

#1294323 30-Apr-2015 14:36

There have been reports that it was caused upstream by a Chorus fault. Anyone experience anything else?

At my work, as well as losing DPS we lost another vendor we iframe to our site.

Anyway, I have rather dark thoughts about their path redundancy for a service that should be five nines available. The outage was more than an hour looking at our sales, so it doesn't even make four nines.

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