Jetts gym took money out of my bank account that they weren't entitled to - my account was on hold due to injury, which is within their terms and conditions. When I emailed them about the payments they apologised and said they can credit me time in the gym or refund within 30 days. I said let's refund as I don't know when I'll be back. They said I must provide a copy of my bank account statement before they'll provide a refund. They said I could black out other parts if I wanted to - so nice of them.
Is it acceptable to demand a bank statement before refunding money they took without authorisation? Can they enforce this? I just can't be bothered and can't see that I should have to. They've already acknowledged they've taken the money in error.
Who would I complain to about this poor financial business practice? The banking ombudsman? I know it's trivial but it's annoyed me.