Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Please note this sub-forum does not provide professional finance advice. You should seek advice from a licensed financial advisor. If investing please consider our affiliate links for new accounts: Sharesies or Hatch. To post in this sub-forum you must have made 100 posts or have Trust status or have completed our ID Verification



frednz

1431 posts

Uber Geek


#210590 3-Apr-2017 11:19
Send private message

Has anyone else experienced problems recently with Kiwibank taking ages to answer the phone, I wonder what's going on?

 

Is this an example of cost saving, because it's happened to us twice now during the last fortnight!

 

Fred


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
ZollyMonsta
2965 posts

Uber Geek

Trusted

  #1753639 3-Apr-2017 11:34
Send private message

Urgent or non-urgent query?

 

 

 

Why I ask is I've found the in-app or website support works fine for non-urgent.  Usually get a reply within 1 to 2 days.

 

 

 

Cheers,
Grant

 

 





 

 

Cloud Apps & Media DevOps Engineer @ Vodafone
Check out my LPFM Radio Station at www.thecheese.co.nz - Now on iHeart Radio, TuneIn and Radio Garden

 

As per the usual std disclaimer.. "All thoughts typed here are my own."


Affiliate link
 
 
 

Affiliate link: LastPass securely stores your passwords and other personal data.
DjShadow
3852 posts

Uber Geek

ID Verified
Trusted

  #1753672 3-Apr-2017 11:58
Send private message

As I understand it the NZ Post building in Wellington CBD where their main call centre is located is still closed 


mattwnz
18749 posts

Uber Geek


  #1753674 3-Apr-2017 12:12
Send private message

Yes it isn't good these days. Not sure what is going on. The Wellington earthquake was last year so you would have expected they would have come up with a solution since then, if that is the reason.



frednz

1431 posts

Uber Geek


  #1753679 3-Apr-2017 12:35
Send private message

ZollyMonsta:

 

Urgent or non-urgent query?

 

 

 

Why I ask is I've found the in-app or website support works fine for non-urgent.  Usually get a reply within 1 to 2 days.

 

 

 

Cheers,
Grant

 

 

 

 

Thanks, yes a good idea for non-urgent matters. My last call took them 55 minutes to answer, so life's too short to carry on like that!

 

TSB Bank are very good at answering the phone promptly, but some of the other banks are very painful to deal with. You need to have the email address of a personal banker at your branch and give up trying to phone call centres!

 

Fred


frednz

1431 posts

Uber Geek


  #1753683 3-Apr-2017 12:41
Send private message

mattwnz: Yes it isn't good these days. Not sure what is going on. The Wellington earthquake was last year so you would have expected they would have come up with a solution since then, if that is the reason.

 

Yes, and one other thing that worries me is the withdrawal by New Zealand Post of its guarantee in respect of term deposits. How secure is Kiwibank these days for investors?

 

Thanks

 

Fred


jonathan18
6191 posts

Uber Geek

Trusted

  #1753728 3-Apr-2017 13:06
Send private message

I've rung Kiwibank three times today - of those, spoke to someone instantly on two occasions, and waited no more than one minute on the other. This was the home loans team, so there doesn't seem to be a problem that end...


BTR

BTR
1522 posts

Uber Geek


  #1753730 3-Apr-2017 13:08
Send private message

Is it a general query or specific, there websites lists different 0800 numbers to call depending on what you are wanting. 




mattwnz
18749 posts

Uber Geek


  #1753741 3-Apr-2017 13:21
Send private message

jonathan18:

 

I've rung Kiwibank three times today - of those, spoke to someone instantly on two occasions, and waited no more than one minute on the other. This was the home loans team, so there doesn't seem to be a problem that end...

 

 

I am guessing they have different teams. Banks wouldn't want people wanting to borrow money to be waiting on hold too long, as they need to lend money to make money, otherwise they will just phone up another bank to borrow that money from. 


mattwnz
18749 posts

Uber Geek


  #1753752 3-Apr-2017 13:23
Send private message

frednz:

 

mattwnz: Yes it isn't good these days. Not sure what is going on. The Wellington earthquake was last year so you would have expected they would have come up with a solution since then, if that is the reason.

 

Yes, and one other thing that worries me is the withdrawal by New Zealand Post of its guarantee in respect of term deposits. How secure is Kiwibank these days for investors?

 

Thanks

 

Fred

 

 

 

 

Does the guarantee removal only apply to term deposits? People would need to make up their own mind over risks, and all the banks ratings, and interest rates can be seen at interest.co.nz.  As house prices are turning, and supposedly house prices in Auckland are now back to the values they were a year ago. As much of NZ bank lending is in houses, it is something to be aware of.


martyyn
1719 posts

Uber Geek

ID Verified
Subscriber

  #1753772 3-Apr-2017 13:40
Send private message

Not just their phone service. It took them two weeks to respond to a CC balance transfer request made on the website and another week to actually do it, and I've been waiting three weeks now for a response to a mortgage application where I've had regular email contact with the team processing it since before Christmas.


MikeAqua
6883 posts

Uber Geek


  #1753836 3-Apr-2017 14:39
Send private message

They are a bank.  They don't care about their customers.





Mike


  #1753840 3-Apr-2017 14:46
Send private message

My last call to them about 2 weeks ago now took 45 mins to answer, I had closed all my accounts with them but my credit cards were still showing and both attracted a 25 annual fee. The guy said there was a note there that they should have been closed but for some reason wasn't. He got the charges reversed then it took another 2 weeks for the accounts to close.

 

Had been with them for 15 years before I moved and all in all I had nothing but a good experience with them





Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


cadman
1014 posts

Uber Geek
Inactive user


  #1753845 3-Apr-2017 14:56
Send private message

That's nothing. I sent them an email 6 weeks ago (which they responded to) alerting them to locations of Kiwibank ATM locations in Auckland that are incorrectly placed or don't even exist (both on the app and the website) and they haven't done a thing about it.


Yabanize
2337 posts

Uber Geek


  #1753891 3-Apr-2017 16:05
Send private message

IMO Kiwibank are losing it.

 

I don't like the shared branches with post shop, You go into another banks branch and they're so much nicer and you get served faster.

 

They aren't keeping up with technology: It took them a while to get payWave on Visa Debit and they still haven't done any mobile wallet solutions.

 

It's nice supporting the NZ owned companies, but it's not equivalent to a 'proper' bank.


dafman
3746 posts

Uber Geek
Inactive user


  #1754903 3-Apr-2017 17:13
Send private message

Yabanize:

 

IMO Kiwibank are losing it.

 

I don't like the shared branches with post shop, You go into another banks branch and they're so much nicer and you get served faster.

 

They aren't keeping up with technology: It took them a while to get payWave on Visa Debit and they still haven't done any mobile wallet solutions.

 

It's nice supporting the NZ owned companies, but it's not equivalent to a 'proper' bank.

 

 

Couldn't disagree with you more.

 

Kiwibank now has dedicated access in Post shop for bank customers only. I've only ever had minimal waits, if at all, on the few occasions I have seen a teller - and the tellers were just as 'nice' as any other teller in any other bank.

 

Their electronic platforms, web and mobile, are easy to use.

 

Their product offerings for loans and investments are innovative.

 

Their rates are competitive.

 

They are very much a real bank, in all aspects.


 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

GoPro Hero10 Black Review
Posted 8-Aug-2022 17:41


Amazon to Acquire iRobot
Posted 6-Aug-2022 11:41


Samsung x LIFE Picture Collection Brings Iconic Moments in History to The Frame
Posted 4-Aug-2022 17:04


Norton Consumer Cyber Safety Pulse Report: Phishing for New Bait on Social Media
Posted 4-Aug-2022 16:50


Microsoft Announces New Solutions for Threat Intelligence and Attack Surface Management
Posted 3-Aug-2022 21:54


Seagate Addresses Hyperscale Workloads with Enterprise-Class Nytro SSDs
Posted 3-Aug-2022 21:50


Visa Launching Eco-friendly Payment Solutions in New Zealand
Posted 3-Aug-2022 21:48


NCR Delivers Services to Run Bank of New Zealand ATM Network
Posted 30-Jul-2022 11:06


New HP Portfolio Supports New Era of Hybrid Work
Posted 28-Jul-2022 17:14


Harman Kardon Launches Citation MultiBeam 1100 Soundbar
Posted 28-Jul-2022 17:10


Nanogirl Labs Launches Creator Project
Posted 28-Jul-2022 17:05


Marvel Snap Launches as an Action Collectible Card Game
Posted 26-Jul-2022 17:46


Jabra Talk 65 Review
Posted 26-Jul-2022 17:31


Huawei Watch D Review
Posted 26-Jul-2022 17:26


Huawei Introduces Watch Fit 2
Posted 14-Jul-2022 17:06









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







GoodSync is the easiest file sync and backup for Windows and Mac