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25 posts


#29163 26-Dec-2008 22:56
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Hi there!

I just joined trademe very recently and I decided to make my first purchase today on a memory stick for my PSP

However, I believed that I had to charge my account the money I was about to pay, and then use that money from the account to buy the memory stick!

Alas, to my horror, that's not how trademe works, and I instead had to pay by credit card again after clicking on "Buy Now"

): I am very upset now as I have $70 just sitting there in my trademe accoun and there is some confusion as to how I would go about getting a refund.... Please help! What can I do to get my money back? ): I can't believe trademe doesn't have a free calling service! And I can't find an email address ANYWHERE to submit my problem!

I realize that yes, it is my mistake for not researching the methods of purchasing an item more... And it was in my haste I lost $60.... But surely there is something I can do???

PLEASE help me!

[Moderator (ND): Changed title to be alittle more informative]

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273 posts

Ultimate Geek

  #186218 26-Dec-2008 23:04
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There's a "Contact Us" link at the bottom of every page. From there, go to "Registration, logging in and account information", then, I guess, "Credit card payments". Click "No" (for this didn't answer my question) then you are sent to a form for sending an e-mail to support.

Merry Christmas :)

Mad Scientist
23052 posts

Uber Geek

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  #186223 26-Dec-2008 23:55
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you will get your money back, just explain your situation. but you will need to keep $10 in trademe to remain "authenticated". dont worry, it's all still your money, it doesnt belong to trademe. have a nice weekend!

Involuntary autocorrect in operation on mobile device. Apologies in advance.

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