Co-operative bank international subscription payments failing

Please note this sub-forum does not provide professional finance advice. You should seek advice from a licensed financial advisor.

To post in this sub-forum you must have made 100 posts or have Trust status or have completed our ID Verification.

If investing please consider our affiliate link for new accounts: Sharesies.

Forums › Finance and wealth management › Co-operative bank international subscription payments failing

Morgenmuffel

639 posts

Ultimate Geek
+1 received by user: 58

Lifetime subscriber

#295606 9-Apr-2022 12:48

Yes i have logged a query with the bank and the subscription service (Humble bundle), but just wondering if there is something really obvious i have missed

and yes this is probably not quite the right forum but i am hoping if it is something obvious one of you may have come across it

Co-operative bank (formerly PSIS)

Does anyone know if something changed in the last few months regarding international transactions, as a recurring subscription linked to my debit card is failing on an overseas website (Humble Bundle), it keeps telling me the card number is wrong Its a saved payment method so that doesn't make a whole lot of sense, it was working 12 months ago and me re-entering the number today gets the same error, its not an issue with the expiry date as that is a while away

I also cannot make payment via paypal which is linked to the same debit card. (paypal has in the past been a bit finicky) i think paypal last worked in february (I very rarely use it so that was the last time I tried)

Any ideas

'We love to buy books because we believe we’re buying the time to read them.' WARREN ZEVON

Lias

5655 posts

Uber Geek
+1 received by user: 3978

ID Verified

Trusted

Lifetime subscriber

#2899043 9-Apr-2022 14:01

There's a couple of people floating around here who work in banking that might be able to help, but I suspect it's over zealous anti fraud restrictions. I had a Co-op credit card a few years ago and it was not unusable to buy from a LOT of countries online.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.

Morgenmuffel

639 posts

Ultimate Geek
+1 received by user: 58

Lifetime subscriber

#2899287 10-Apr-2022 08:42

Well I got a response although it isn't overly helpful to be honest

"Hi, we regularly review overseas merchants and block those that are the target of fraudsters. Sounds like Humble Bundle is one of those. Thanks ^RO"

'We love to buy books because we believe we’re buying the time to read them.' WARREN ZEVON

richms

29098 posts

Uber Geek
+1 received by user: 10209

Trusted

Lifetime subscriber

#2899385 10-Apr-2022 12:02

Morgenmuffel:

Well I got a response although it isn't overly helpful to be honest

"Hi, we regularly review overseas merchants and block those that are the target of fraudsters. Sounds like Humble Bundle is one of those. Thanks ^RO"

Tell them that you don't appreciate them doing that and to unblock it.

They will probably trot out the old bank lies about it being for your protection and you will have to correct them and remind them that you are protected regardless and that if you cant spend your money where you choose then it would be better taken to another bank.

Richard rich.ms

Behodar

11095 posts

Uber Geek
+1 received by user: 6074

Trusted

Lifetime subscriber

#2899391 10-Apr-2022 12:13

Morgenmuffel:

"Hi, we regularly review overseas merchants and block those that are the target of fraudsters. Sounds like Humble Bundle is one of those. Thanks ^RO"

The target of fraudsters? "Humble Bundle gets defrauded a lot so we're going to rub salt in the wound and stop legitimate customers from giving them money"? What a bizarre statement.