When Paypal fails?

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Forums › Finance and wealth management › When Paypal fails?

kiwifidget

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#321542 27-Aug-2025 17:03

A friend bought a few sub$5 patterns from a US supplier that they have used before.

The payment was made via Paypal.

What happened next has become a nightmare for them.

2 US$1200 payments were processed via Paypal instead.

How can that even happen, isnt that what Paypal is supposed to prevent?

Paypal are unreachable, and the credit card company says not their problem.

I feel really sorry for my friend and I dont know how to help.

Has anyone had this happen to them and got a satisfactory resolution?

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marpada

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#3407876 27-Aug-2025 18:11

What do you mean Paypal are unreachable. Did your friend open a dispute?

kiwifidget

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#3407878 27-Aug-2025 18:40

They tried but got bogged down in some AI process.

I wasnt there for that, but will see them tomorrow to see for myself.

Would be really helpful if I had some clues to navigate the process.

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marpada

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#3407879 27-Aug-2025 18:48

Weird, I haven't have to do it in a while. They almost always favor the buyer, and sellers face dire consequences if they get many complains, which I would like to think deters dodgy sellers.

Eva888

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#3407881 27-Aug-2025 19:12

Unless it wasn’t actually a PayPal link she clicked on. Many fake links on questionable websites that can easily fool you.

Qazzy03

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#3407882 27-Aug-2025 19:20

A quick Google shows there is a phone number to ring if your friend doesn't get anywhere via online channels.

https://www.paypal.com/nz/cshelp/contact-us/call-us?entryPoint=contact-us

0508-257-434

Customer Service Hours

10am to 10pm NZT Monday to Friday

This is a toll free number.

We will only discuss account information with the account holder.

If you are hearing or speech impaired, please contact us through an IP relay service.

kiwifidget

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#3407884 27-Aug-2025 19:28

@qazzy03 Thanks, that will come in handy I imagine.

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kiwifidget

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#3407885 27-Aug-2025 19:30

Eva888:

Unless it wasn’t actually a PayPal link she clicked on. Many fake links on questionable websites that can easily fool you.

The world gets more dangerous every day 😠

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Behodar

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#3407887 27-Aug-2025 19:47

Eva888:

Unless it wasn’t actually a PayPal link she clicked on. Many fake links on questionable websites that can easily fool you.

I'd suggest logging into PayPal (via paypal.com, not a random link!) and seeing whether there's anything relevant in the transaction history. Although note that this is no guarantee: I had a failed payment a month or two ago that didn't show in there but still came out of my bank account. Fortunately there was some sort of automated process that detected the imbalance and refunded me (I think it only took a couple of hours).

kiwifidget

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#3408377 29-Aug-2025 08:33

Update: managed to log a dispute, I think my friend had done it right before but they werent sure.

Not long after they got an email from Paypal, saying the charges had been reversed and it was now up to the merchant to prove the transactions.

It seemed a bit quick from what we had just done, so I'm presuming the first attempt the day before had been successful and that my friend was too confused and upset to notice.

So we are all happiness and joy, and holding our breath that the charges dont come back.

Thanks everyone for your help. Didnt need the phone number in the end, but keeping that in the rolodex for future use.

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