Getting charged for westpac free texts on telecom

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Forums › Finance and wealth management › Getting charged for westpac free texts on telecom

jbard

1377 posts

Uber Geek

#65994 10-Aug-2010 22:28

Hi
I have just noticed that i got charged 20c for a text i sent 2 days ago to westpac requesting my balance.
I have checked my account and i still have 8 free texts left this month, i also recieved a text later that day alerting me that my balance was under $25 but i was not charged for that. How come i have been charged 20c for sending this text even though it is meant to be free. Also i remmeber that after i have sent my first 50 texts i was not able to send a text to westpac and i got a no funds text vack from telecom - how is this possible if they are free?

boby55

1539 posts

Uber Geek

Trusted

#366060 10-Aug-2010 22:32

I think the "Free Text" part is to do with westpac not charging you to send them, If you look carefully at the t&c you will most likely find something along the lines of "normal carrier fees may apply".

Kyanar

4089 posts

Uber Geek

ID Verified

Trusted

#366066 10-Aug-2010 22:58

Yup. Your normal TCNZ/VFNZ/2D fees apply for all texts, the "free texts" means Westpac won't charge 20c to your bank account. Once you've used up your free ones, you get billed 20c from your carrier for the sent message, and 20c to your bank account from Westpac for the received message.

robbyp

1199 posts

Uber Geek

#366077 10-Aug-2010 23:26

boby55: I think the "Free Text" part is to do with westpac not charging you to send them, If you look carefully at the t&c you will most likely find something along the lines of "normal carrier fees may apply".

Yes that is correct. Only applies to those they send you, not ones you send them.

jbard

1377 posts

Uber Geek

#366083 11-Aug-2010 00:10

oh right ok guys, thanks very much for clearing up my confusion :)