ANZ bank customers take note - website upgrades delete some automatic payments

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Forums › Finance and wealth management › ANZ bank customers take note - website upgrades delete some automatic payments

Klipspringer

2385 posts

Uber Geek
Inactive user

#70603 27-Oct-2010 13:07

Hey Guys, just a warning.

If you have setup automatic bill payments on your account and you bank with ANZ then take note.

A monthly auto payment I had setup to pay my rent each and every month just vanished. Found out with a phone call from my landlord that my rent was not payed. I received no notification from ANZ no nothing.

When I phoned ANZ, I was told by their website support team that this was due to a technical glitch after their website upgrade. Apparently it has affected many customers.

So double check your payments.

Ragnor

8221 posts

Uber Geek

Trusted

#396303 27-Oct-2010 14:26

That's shocking.

nate

6473 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#396314 27-Oct-2010 14:36

Ragnor: That's shocking.

You'd think they'd alert everyone.

raab

262 posts

Ultimate Geek
Inactive user

#396321 27-Oct-2010 14:53

You'd think they would've rolled back the upgrade as that's quite a serious issue

robbyp

1199 posts

Uber Geek

#396340 27-Oct-2010 15:47

I have had problems with payments with National banks online banking, which is obviously owned by ANZ. I scheduled a tax payment to be paid on a specific date, and it wasn't paid until a few days later, and they acknoledged it was a technical problem, and said they would get back to me once they had identified what caused the problem. They never did. So errors do occur with online banking.

manta

249 posts

Master Geek
Inactive user

#396457 27-Oct-2010 19:12

BraaiGuy: Hey Guys, just a warning.

If you have setup automatic bill payments on your account and you bank with ANZ then take note.

A monthly auto payment I had setup to pay my rent each and every month just vanished. Found out with a phone call from my landlord that my rent was not payed. I received no notification from ANZ no nothing.

When I phoned ANZ, I was told by their website support team that this was due to a technical glitch after their website upgrade. Apparently it has affected many customers.

So double check your payments.

When was the upgrade please?

1080p

1332 posts

Uber Geek
Inactive user

#396468 27-Oct-2010 19:51

The new website is supposed to go live this Friday as far as I know. Was supposed to be last Friday but was postponed because of glitches or delays.

Perhaps it was a glitch related to them rolling back? Sounds awful in either case.