I just had an issue with one place where after ringing to confirm a particular component was in stock, (and been told several were arriving that day) I placed the order 2 minutes later, then got emailed the next day telling me they were out of stock and the item was backordered and would be about 2 weeks away.
I rang up, cancelled the order and they said nothing about refunds etc so I presumed my card hadn't been charged.
Checked a day or so later and my CC HAS been charged.
Phoned again and they said yes, CC is charged at order time regardless of whether item is in stock or not, and the refund would automatically "about the middle of next week"
I guess it's a cheap lesson about a shop to avoid - but curious to know if all places do this? Seems like it's WAY more shop focussed than customer focussed. I'm not saying it's wrong, I'm just saying I'd prefer not to support a place with a policy like this.
Cheers - N