Problems with bng1.quic.net.nz this morning?

Forums › Vetta and Quic › Problems with bng1.quic.net.nz this morning?

1 | 2

evilonenz

/dev/urandom
291 posts

Ultimate Geek
+1 received by user: 152

ID Verified

Trusted

Lifetime subscriber

#3160427 17-Nov-2023 09:45

I, personally, would much rather an engineer actually work on the issue at hand, rather than waste time updating a status page.

They now have an incident logged on their status page however: https://status.quic.nz/issues/655677564a0ebd17a87db025

Smokeping

Referral Links:

Quic - Use code R536299EPGOCN at checkout for free setup
Contact Energy - Use code FRTQDXB for $100 credit

aw

296 posts

Ultimate Geek
+1 received by user: 30

#3160478 17-Nov-2023 11:20

Hm maybe. Reassurance that someone is working on it does help though - otherwise it can feel like "do they even know something's wrong yet?"

A previous job of mine was senior support eng at a mid-sized NZ MSP, and keeping the customer/s informed of any issues and incidents was always treated as a high priority - we had to tell the SDM what was going on and they would relay this to anyone impacted.

But ... having said that, I've just looked at their status page (created since I left) and it reports no incidents or disruptions ever, which would be a miracle for any MSP if true!

So I suppose having the page updated late is still far better than not at all.

And yes I did change my thoughts on this halfway through writing this post 😝

Pinchy

1 post

Wannabe Geek

#3160500 17-Nov-2023 12:24

unsure if i should post here but am seeing very similar results but via vetta bng1?

Tracing route to 1.1.1.1 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 10.0.1.1
2 14 ms 15 ms 14 ms 103.243.102.32 bng1-akl1.vetta.net
3 15 ms 15 ms 15 ms 103.243.102.98 xe1-2100-147.pe2-akl2.vetta.net
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.

Am in Hawkes Bay so unsure if its isolated to just me. Getting same results on multiple router and ONT reboots.

Appears to be zero connectivity currently (mobile hotspotting for this post). Am hopeful with whats been mentioned that there might be further fixes coming?

smac

338 posts

Ultimate Geek
+1 received by user: 40

#3160502 17-Nov-2023 12:33

Pinchy:

Am in Hawkes Bay so unsure if its isolated to just me. Getting same results on multiple router and ONT reboots.

Appears to be zero connectivity currently (mobile hotspotting for this post). Am hopeful with whats been mentioned that there might be further fixes coming?

I'm also in the Bay, and have no service, but unfortunately can't reboot ONT right now. Maybe that's not the fix I'm looking for....

michaelmurfy

meow
13581 posts

Uber Geek
+1 received by user: 10914

Moderator

ID Verified

Trusted

Lifetime subscriber

#3160504 17-Nov-2023 12:42

@Pinchy Log a fault in the Quic portal.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

smac

338 posts

Ultimate Geek
+1 received by user: 40

#3160658 17-Nov-2023 17:01

OK all good here again after an ONT reboot.

1 | 2