Problems with bng1.quic.net.nz this morning?

Forums › Vetta and Quic › Problems with bng1.quic.net.nz this morning?

aw

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#310728 17-Nov-2023 07:31

I can traceroute to, but not past, bng1.quic.net.nz this morning from either inside or outside (last try 7:15am) and it seems like nothing's getting through.

Also looks like 0-1% traffic from the BNG out?

Status page says fine, and nobody else has beat me to posting here yet about it, which is kinda surprising! (Makes me wonder if I've missed something, apologies if I have)

Anyone else also having issues?

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#3160331 17-Nov-2023 07:38

I'm also unable to route past bng1 this morning and the problem started last night during their maint window. Went to sleep with it down, woke up to find it still down... Gateway is still actively handing us the right provisioning on PPPoE when gateway is restarted, but traffic only hops twice. In Wellington.

Update: one less hop now; stopping at bng3 straight after our home gateway.

michaelmurfy

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#3160334 17-Nov-2023 07:41

Looks like they’ve had a bad night with their maintenance. Friend of mine on bng1 is currently down. I’ll hit them up now.

Just FYI there is another maintenance window tonight: https://status.quic.nz/issues/65565913f4e01e58916b012c

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#3160335 17-Nov-2023 07:43

Yeah im having issues all over the place as well :(

XPD / Gavin

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aw

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#3160336 17-Nov-2023 07:44

Yeah I'm on bng1 too.

Traceroute from outside looks like this, bouncing back and forth between bng1 and a Vetta gateway:

8 as64073.akl.ix.nz (43.243.21.10) 37.513 ms 31.618 ms 31.562 ms
9 pe1-akl2.vetta.net (103.139.184.65) 31.502 ms 28.796 ms 28.719 ms
10 bng1.quic.net.nz (103.139.184.101) 28.657 ms 28.615 ms 29.246 ms
11 pe1-akl2.vetta.net (103.139.184.65) 29.189 ms 40.256 ms 40.208 ms
12 bng1.quic.net.nz (103.139.184.101) 40.082 ms 44.941 ms 40.583 ms
13 pe1-akl2.vetta.net (103.139.184.65) 40.540 ms 40.541 ms 37.788 ms
14 bng1.quic.net.nz (103.139.184.101) 37.712 ms 37.626 ms 37.580 ms
15 * pe1-akl2.vetta.net (103.139.184.65) 37.505 ms 37.422 ms
16 * * bng1.quic.net.nz (103.139.184.101) 28.176 ms
17 * * *
18 bng1.quic.net.nz (103.139.184.101) 45.244 ms 45.184 ms 45.131 ms
19 pe1-akl2.vetta.net (103.139.184.65) 45.080 ms 45.031 ms 44.981 ms
20 bng1.quic.net.nz (103.139.184.101) 44.932 ms * *
21 pe1-akl2.vetta.net (103.139.184.65) 45.473 ms 24.842 ms 24.803 ms
22 bng1.quic.net.nz (103.139.184.101) 31.665 ms 38.498 ms 31.627 ms
23 pe1-akl2.vetta.net (103.139.184.65) 31.558 ms * 31.089 ms
24 bng1.quic.net.nz (103.139.184.101) 29.726 ms 29.674 ms 29.048 ms
25 pe1-akl2.vetta.net (103.139.184.65) 28.967 ms 29.766 ms 29.647 ms
26 bng1.quic.net.nz (103.139.184.101) 28.678 ms * 37.554 ms
27 * pe1-akl2.vetta.net (103.139.184.65) 29.958 ms 29.910 ms
28 bng1.quic.net.nz (103.139.184.101) 29.886 ms * 29.793 ms
29 * pe1-akl2.vetta.net (103.139.184.65) 28.954 ms *
30 bng1.quic.net.nz (103.139.184.101) 34.841 ms 34.793 ms 30.590 ms

edit: so not just me - Quic folks you can ignore the fault ticket I had logged asking if it was an issue with my static IP allocation!
(was wondering if it was that since nobody else had posted here yet at the time I logged it)

xpd

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#3160337 17-Nov-2023 07:45

Discord - dead

Ea Games - dead

My work - dead

Dodgy websites I use - dead

XPD / Gavin

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michaelmurfy

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#3160390 17-Nov-2023 08:39

Things should be coming up now.

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#3160391 17-Nov-2023 08:44

Looking good so far.... been able to log into work (damnit!) :D

XPD / Gavin

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Crayphish

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#3160393 17-Nov-2023 08:47

We came back up in the last 15 mins. Getting pretty grumpy with these outages not reflected in status to be honest...

jamesrt

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#3160396 17-Nov-2023 08:53

It could have been worse!

aw

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#3160398 17-Nov-2023 08:56

Crayphish:

We came back up in the last 15 mins. Getting pretty grumpy with these outages not reflected in status to be honest...

Sorry but gotta agree with the lack of status updates. status.quic.nz still doesn't show anything happened. Also notable that the Twitter account seems abandoned.

Outages I'm fine with (we've all been there) but keeping people informed is pretty important, as well as having a good placating effect knowing that you're on to sorting it - especially with the tech community!

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#3160399 17-Nov-2023 08:59

Crayphish: We came back up in the last 15 mins. Getting pretty grumpy with these outages not reflected in status to be honest...

There was a published maintenance window last night on their status page and there is another one overnight tonight also as they had some issues. I challenge you to otherwise find a more open ISP that update their status page on every single outage because I can tell you now there isn't one. Status pages especially when you're an engineer working on a P1/P2 incident is the last thing you think of (trust me - I'm as guilty as everyone else with not providing status updates during incidents in previous jobs also). There have not really been outages to report on either so if you're experiencing other outages outside of what has been reported then perhaps there is something else going on with your connection.

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smac

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#3160400 17-Nov-2023 08:59

Is there any more to this? The reference to bng1 is over my head.....does this mean a total outage or just some services? I am away from home but can see that my house lost connectivity at 12:20am this morning, and it has not come back up.

michaelmurfy

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#3160402 17-Nov-2023 09:04

@smac There was planned maintenance overnight that completed in the early hours of the morning but there are additional problems that will be addressed in an overnight maintenance window tonight. For your connection reboot your ONT/Router and it should come back up.

BNG1 is just simply one of their routers that take customer connections which you're likely on.

xpd

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#3160403 17-Nov-2023 09:07

smac:

Is there any more to this? The reference to bng1 is over my head.....does this mean a total outage or just some services? I am away from home but can see that my house lost connectivity at 12:20am this morning, and it has not come back up.

Mine came back around 1.45 according to the logs. But yes, BNG playing up affected access to some sites/services online - should not cause your actual connection to be offline though.

XPD / Gavin

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smac

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#3160409 17-Nov-2023 09:11

OK thanks for that. As noted maybe a reboot needed....have to wait until home. In the meantime, no burglaries please

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