Is Quic stable enough to move to with two people wfh

Forums › Vetta and Quic › Is Quic stable enough to move to with two people wfh

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#3249412 15-Jun-2024 16:02

I have been with Quic for a few months now, Initially, It was crap, and I just switched my ethernet on the ONT back to OneNZ

After that major outage (which they still need to do the post-morten on), things started to improve overnight.

My views on switching to them, yes, worth it in the end, once everything is running as it should, it has been reliable.

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#3249442 15-Jun-2024 19:17

Thank you Delorean. It's definitely good to hear they have improved. It is a bit disappointing to see there's not been an update on that outage a few weeks ago.

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#3249443 15-Jun-2024 19:22

It’s fine. I find it reliable and work from home. No matter what provider you pick there are problems every now and then. 2degrees, the other night had what appeared to be dodgy routing and a week prior had a major outage just as a single example. The thing is when you’ve got a whole lot of technical users on an ISP designed for technical people those users are also very quick to jump onto issues. Issues happen with all providers but the major providers have users say “oh WiFi is down” instead “there’s dodgy routing from the BNG to this”.

The post mortem that people are referencing is coming soon from what I’ve heard as in the coming weeks. It’s taken them a bit to get information from a third party and conduct investigations but it isn’t my place to speak any further on this.

The fact is though there are many providers to pick from. If you’re happy with your current one then fine. If you want to test the waters with Quic then go for it seeing there are no contracts. You all know I’m quick to defend them (you’ll also note I did with 2degrees the other week too) especially more so as a few of us, myself included are in pretty close communication with the engineers there so know what’s going on.

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Taubin

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#3249447 15-Jun-2024 19:36

Thank you Michael, I fully appreciate that users here especially will be quicker than most to point out issues, its part of the reason I asked here instead of reddit or elsewhere. I also fully appreciate that all providers have issues, that's to be expected.

It's a very good point with the lack of contract and is one of the things that definitely appeals.

It's good to hear there is some movement on the postmortem, one of the things that certainly appeals is the openness they seem to have with everything.

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michaelmurfy

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#3249449 15-Jun-2024 19:46

I could imagine the folks at Quic will be also reading this and taking notes. They’re pretty quick on fixing things.

But feel like I also need to say this. Would I recommend Quic to my parents? Actually yes, but only because I manage their account. Would I recommend Quic to my parents if I were not? Nope. But Vetta is fine and an option for them also. We’re spoilt for choice in NZ with ISP choice.

I’ve got quite a few non technical users on Quic and they’re happy too. Depends on what you want from a provider really 😊

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#3249453 15-Jun-2024 19:55

Understandable. I have no problem with the "no support" approach, and I certainly have no problem troubleshooting things myself. I have no problem at all with that end of it. And of course there's the old adage that people talk the loudest when something is wrong. So most of the posts on here are of course from when people have issues.

I fully get the parents thing, I'm the same way when thinking if I'd recommend a service or product to someone. I always think would I recommend it to my parents knowing I will be tech support for it. I appreciate the responses. I'm leaning towards giving them a shot. I'll give it a bit longer I think and keep an eye on their status page and here, but I am encouraged by seeing that they've been making improvements.

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#3249456 15-Jun-2024 20:11

michaelmurfy:

The thing is when you’ve got a whole lot of technical users on an ISP designed for technical people those users are also very quick to jump onto issues.

Not to invalidate your point but in my circumstance packet loss is rearing it's head at the times where it has been noticeable, it is not just myself that has dealt with it for a little bit (and the fiancée isn't that pleased, we're both gamers, and I also run a lot of self hosted stuff for places I hang out with, kind of need it to work) and this has shown up when I work from home (which I do often these days now).

My original two posts are of support but also were critical with good intent. I want Quic to succeed but it still has problems to sort out first before I myself could feel comfortable recommending it. The problem is how could you communicate that (until that problem report form arrived) before then? Everyone had to ooh and ahh on here or had to knew the right people. Not everyone is privy or had the privilege.

I'd really like to work with someone to resolve my issue from Quic but I get the feeling that's a bit of a luxury. Maybe I'm the wrong user (I'm technical enough and certainly not the average consumer). I don't know. Just feels like the complaints aren't being heard enough.

michaelmurfy:

The post mortem that people are referencing is coming soon from what I’ve heard as in the coming weeks. It’s taken them a bit to get information from a third party and conduct investigations but it isn’t my place to speak any further on this.

Yes that post mortem is pretty long in the tooth. Bigger companies yes you'd be answering and giving a "please explain" why this wasn't out sooner, you can't hold Quic to the same standards but not everyone has that same patience. But even as the ISP's "target audience," that patience is wearing a little thin.

Some more transparency and conversations would be great @saf. It would ease some of my concerns I have being that VettaGroup is an underdog here.

edit: If you're going to be different, then own it > this is an IT forum and full of technical users. More open conversations and talks would be pretty great IMO. The quietness is not great, even for a technical user.

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#3249475 15-Jun-2024 22:06

Coincidentally I'm suddenly having connectivity issues, but I'm in bed and haven't done any troubleshooting so it may be at my end. I'm just going to go to sleep and hope it's working in the morning...

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#3249477 15-Jun-2024 22:09

Behodar:

Coincidentally I'm suddenly having connectivity issues, but I'm in bed and haven't done any troubleshooting so it may be at my end. I'm just going to go to sleep and hope it's working in the morning...

Went down for a couple of minutes for me too, so not just you! Seems back now.

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#3249478 15-Jun-2024 22:11

Probably not the best thread to discuss this, but I just had my connection drop for around 8 mins. It’s back now though.

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#3249483 15-Jun-2024 23:06

And the connection dropped bang on 11:00 pm.

I guess that's Netflix finished for the evening.

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michaelmurfy

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#3249486 16-Jun-2024 00:18

Gurezaemon: And the connection dropped bang on 11:00 pm.

I actually wasn't going to post again in here. This is just something that does happen with most providers and I've caught my fair share of these with other providers. This does appear to be route propagation.

The thing to remember is we're all geeks and all watch our connections and providers like a hawk. To my monitoring host in Aussie for example this is what I saw:

Yeah, some packet loss but it isn't dark red indicating an outage. This was actually my worst affected host that I was testing to. From looking at that and from a guess what happened was at ~10:20pm a network element may have flapped and the network went via an alternative route then flapped back again once the link was back up.

This is not just Quic, this is all providers but something I've reminded multiple times over the years on here is internet service provider networks are living and route changes always happen - some will perceive these route changes differently depending on what task we were doing at the time. But my monitoring only alerted on a single connection - here's that connection:

This backs up my route change theory and is really unavoidable. The problem with running an ISP for technical people is we all monitor it and spot blips like this but honestly if it were not for people posting here then I am pretty sure nobody would actually notice. We make it worse than what it really was. My site to site VPN to this connection didn't go down and from what I can see there was no actual outage here because we were gaming at the time.

If everyone monitored the other players like people here monitor Quic we'll see similar at a similar frequency. Sure, some of the huge players (Spark, 2degrees and One NZ) have millions upon millions of dollars invested in their network even right down to running their own fibre but smaller players are at the mercy of using some third parties so there are a whole lot more cogs in the chain. Imagine if there are multiple Fibre's down the country with traffic going over both and one suddenly gets rugpulled - you're going to see a drop and packet loss until all traffic goes over the secondary.

2degrees had a pretty severe problem the other night causing some PPPoE connections to fully drop pending a router reboot with several of my friends also affected. Nothing on their status page, no thread here (which I was actually pretty surprised with) but was certainly picked up on it by those people. My assumption is many of those people who would have posted have since moved to Quic. I'm personally one of those people and I know many of you guys are too.

Do I still recommend Quic? Absolutely. This happens. My wife didn't complain, her streaming didn't drop, my game didn't drop, I didn't see any messages from friends I help out with saying "my internet is down" as I sometimes do. As technical people we need to understand that internet service providers are not a commodity like Electricity providers and I personally get great performance to everywhere. I get the impression that somebody from Quic may actually reply here and may even explain the technical reasoning behind this because there has been some stuff highlighted here. Lastly, I am a standard paying customer on the same network equipment as everyone else and apart from being in a beta group I get no special treatment above anyone else.

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#3249487 16-Jun-2024 00:46

No issues at all here tonight in rural Oamaru.
Streaming Netflix and son is gaming. I would have heard from him if he had any issues!

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alasta

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#3249537 16-Jun-2024 08:09

A lot of people are pointing out that other ISPs experience outages, but I've had fibre with OneNZ for nearly five years and I honestly can't remember ever having my service disrupted. Admittedly I'm not a tech person and rarely work from home, so it's likely that there have been minor problems that I haven't noticed, but regular major failures would have me looking for a better telco.

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#3249540 16-Jun-2024 09:02

I wanted to put my 2 cents here. I've been with Quic since 2022 and been a part of the beta program for a large portion of that time.

When I first joined the experience was excellent, this was the original Vetta network. Over time, it got worse, and that's partly my fault, I made the brand known to a bunch of geeks online. Their network, from what I understand, grew more rapidly than the team had prepared for, and was unable to cope with the amount of new users. During this time, the Quic team were working very hard on their new network that I was helping beta test, but progress was slow due to the nature of building what essentially was a new ISP. Being a part of the beta programme means I wasn't allowed to share details here, but it was exciting seeing the behind the scenes.

There were outages that were caused due to the old network, and admittedly they were fairly disruptive to me, I openly admit to using an alternate ISP for about a month or so before they switched over to the new network for beta testers. The constant packet loss was getting to me, being a gamer and self-hoster.

Now... am I a Quic shill? Yeah, a fair amount of people have used my referral link (truly grateful, btw), which means I haven't had to use much of my own money. To a 25-year-old flatting, that is massive, let me tell you.

Last night's issue for example, at 10pm I found that I only lost connection to the Valorant Sydney server but Discord (also Sydney) stayed connected. In my mums case, a website she was looking at stopped working. She called to ask if that website was down because "it's the only one not working". Now, that's an interesting point, because the average user will probably blame the website they're accessing and not the ISP. But because the main amount of Quic users are fairly adept, we're quick to notice the problem and say something about it. This is just the nature of how a brand aimed at nerds (let's be real) works. Small issues are going to be noticed more often and called out. Just last night, I was saying that when I complain about an issue, it's because I truly care about Quic.

Touching on the Quic/Vetta staff team. What an awesome bunch of people. Earlier this year in Hamilton, I got to meet them along with a bunch of other customers. The conversations made me realise how passionate everyone behind Quic is about the overall product. Quic are making an ISP from the ground up, and that means there is a huge amount of work that goes into it all. A lot of other brands just use existing "ISP in a box" solutions. Quic really do care and want to provide the best possible experience.

So yes, personally I've been very lenient on the longer outages they've had, it's because I want the team to succeed. The concept of what Quic is doing is amazing, and I will continue to pay for my connection when the referral credit runs out and I'm fast to recommend Quic to my friends who I know are tech savy enough.

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