Troubleshooting request

Forums › Vetta and Quic › Troubleshooting request - mail.com

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halper86

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#3381737 8-Jun-2025 14:45

Eva888:

Opens fine using Safari browser on One NZ.

Is this using iCloud private relay?
If you are, the ip of OP would most likely be the issue.

evnafets

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#3388171 30-Jun-2025 07:39

Received an update from Mail.com customer support on 27/06/2025:

"There is no problem on our end. Please try contacting your internet service provider. If they can allow you to enter the website. It seems being firewalled."

Opening problem report in Quic.

Behodar

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#3388173 30-Jun-2025 07:46

It appears to be working at my end now, even though it wasn't when you first posted this thread. I can't fully test as I don't have a login, but it's at least connecting to login.mail.com now.

MaxineN

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#3388177 30-Jun-2025 07:58

evnafets:

Received an update from Mail.com customer support on 27/06/2025:

"There is no problem on our end. Please try contacting your internet service provider. If they can allow you to enter the website. It seems being firewalled."

Opening problem report in Quic.

That's a bit of a deflection. I would push back.

I am in the same subnet block as Michael and I also get '07:48:03.685420 [0-0] == Info: OpenSSL SSL_connect: Connection reset by peer in connection to login.mail.com:443'

If I jump on One NZ (AS9500). One NZ can't even resolve (and this could be an entirely different issue).

Failing that, find an network where you can login and forward all email and migrate.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

evnafets

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#3515790 31-Jul-2026 21:26

Just for an update/closure.
I didn't follow it up any further with mail.com or Quik. I had a workaround (switch off wifi on phone, or access it at work)
I periodically checked the site via the home network, and kept getting the same failed result.

Some time in the last couple of weeks it has just started working again.
I noticed I was receiving mail on my phone while at home on wifi, and then checked via computer as well. Success.

So maybe I got a new IP address for some reason (My router tells me the IP address is still in the 118.67.* range)or whatever was causing the issue on the mail.com end has gone away.

Yay. I can read email on my home computer again now.

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