SirHumphreyAppleby:

 

It doesn't help users who need pre-sales information and want to ensure that particular requirements can be met. A simple contact form (or e-mail address) is all that is required.

 

I am assuming you are talking about placing orders at addresses with multiple ONTs which is fair.

When an RSP places an order the ONT serial number is seen by the RSP, it also shows other active ASIDS on other ports of the ONT (but not who the provider is) as well as if there are any in flight orders on the ports.

This information really shouldn't be visible to end users, and if Quic were going to allow you to select an ONT during the sign-up process (which I am guessing is what you want) they would need to filter out other things from being presented to you (like ASIDs of other services, inflight orders, etc)

The other options would be to have a "Manual Provision" button where you could provide the serial number and then Quic would order manually, again this doesn't really meet the self-service model that keeps prices down.