Plan to move to Quic from Voyager

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Amanzi
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#3408722 30-Aug-2025 09:09

zespri:

I switched to Quic 2 weeks ago from Voyager. My familiy is miserable. Ping to australia spikes at 300 every 10 seconds. Roblox is laggy.

I myself experiecnce steam store pages loading for minutes, the pictures visibly load from top to bottom like on old modem connection, I have not seen anything like this in years.

I'm running on RB5009, and I did minimal changes when swithced over to Quic so I do not beleive this is it.

They are lobbying me to going back to Voyager, and I'm now seriously considering it. It's all either a big co-incidence, or quic is subpar. Most of the problems are happinig on evening. In the morning pings are ok. Even in evenings it is intermittent, but often enough to be annoying.

Speedtest shows what it's supposed to show, but it does not help with lags. 900/500 connection.

Can you share any specific pages or IP addresses that are causing issues? I have the same router as you and happy to share my config. The only issue I had was that I didn't set the MTU correctly, which was causing some sites to not load at all. https://www.geekzone.co.nz/forums.asp?forumid=194&topicid=321569

zespri

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#3408723 30-Aug-2025 09:20

I switched off ipv6 to make sure it does not interfer with testing, because this is basically the only configuration change apart from remvoing VLAN tag that I did during the move. The problems are showing even with ipv4 only. Go to the https://www.meter.net/ping-test/ in the evening, e.g at 7pm and take a graph with Aus. Basically pinging any Aus server has the problem I provisined a test machine on Digital Ocean in australia and I also had ping spikes with it.

amanzi: Can you share any specific pages or IP addresses

Steam store pages (any) and any Roblox game (according to family). Yesterday people were trying to download pictures from tenor.com and it also took ages.

Sharing the configuration is only helpful if we can identify which part of it might be responsible. Thank you for the offer!

amanzi:The only issue I had was that I didn't set the MTU correctly, which was causing some sites to not load at all

Yes, I had this too on ipv6 during my first week on quic and solved the same way you did. As a side note, they keep working on ipv4 the MTU was only a problem for certain sites (as you outlined) on ipv6. I do not think this is related to my issues infortunately ;(

michaelmurfy

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#3408736 30-Aug-2025 10:51

@zespri - my guess is you're currently on bng1-akl2.

There is a known (recent) issue with this BNG that they're investigating causing packet loss. Please raise a problem report via the Quic portal.

This isn't normal with other Quic connections. As for the tenor.com / steam issue, this BNG problem won't cause this and sounds as if you've potentially got a MTU issue still.

There is a known good router configuration here: https://github.com/quicbroadband/router-configs/blob/main/mikrotik-dhcp-untagged.conf but myself, and many others are actually running PPPoE as the Mikrotik RB5009 can handle PPPoE on Hyperfibre totally fine. If you're currently using DHCP then moving to PPPoE will involve a 22min outage as your DHCP lease has to expire first.

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zespri

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#3408738 30-Aug-2025 11:26

michaelmurfy:

@zespri - my guess is you're currently on bng1-akl2.

There is a known (recent) issue with this BNG that they're investigating causing packet loss. Please raise a problem report via the Quic portal.

Thank! So you think I should report the ping spikes?

michaelmurfy:

This isn't normal with other Quic connections. As for the tenor.com / steam issue, this BNG problem won't cause this and sounds as if you've potentially got a MTU issue still.

I was wondering about that.

michaelmurfy:

...but myself, and many others are actually running PPPoE as the Mikrotik RB5009 can handle PPPoE on Hyperfibre totally fine. If you're currently using DHCP then moving to PPPoE will involve a 22min outage as your DHCP lease has to expire first.

Using PPPoE because that what it was on Voyager before and I so your numerous post here recommending PPPoE. I will check the configuration your posted with the focus on MTU settings. Thank you for your help!

PS. Lol "your response contains too many quoutes"! Alright I removed one above.

michaelmurfy

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#3408744 30-Aug-2025 11:51

zespri: Thank! So you think I should report the ping spikes?

Yep! Just fix the MTU configuration first. Voyager (I may be wrong) didn't support a full 1500 byte MTU but Quic / Vetta do. My PPPoE dialer looks like this:

and my WAN interface looks like this (no VLAN):

PS. Lol "your response contains too many quoutes"! Alright I removed one above.

FIFY 😊

zespri

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#3408747 30-Aug-2025 12:31

Alright, I've changed the MTU settings to match yours, I'll see how it goes, thank you so much. Is it possible to change my geekzone settings to avoid this silly warning (all due respect) about quotes? I cannot even edit my own post for typos now because of this!

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#3410134 1-Sep-2025 15:45

No issues here on Quic for gaming. I play a lot of PUBG with consistent ping, one kid on Minecraft, no complaints and the other on Roblox. Im on the 900/500 plan as well. This is along with running Plex and a streaming service (that I host) going 24/7.

XPD / Gavin

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Lias

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#3410141 1-Sep-2025 16:47

Picked a random game from my steam library to install, let it hit the first 10gb. Getting decent speedsand no issues with gaming latency for me or complaints from others in the house, so whatever is causing this for you doesn't seem to be a broader Quic issue.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.

ackley

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#3410266 1-Sep-2025 21:59

Planning to move to QUIC. Are there any known plans to increase prices as currently I cant see why I am paying $15 more for the same looking service.

Additionally I have IPv6 with PFsense and its working well with my existing provider. Any know issues?

xpd

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#3410275 2-Sep-2025 07:38

Prices are rarely increased by an ISP alone - if the ISP increases, its because the wholesale has increased.

So they cant say too ahead of time as they dont always know themselves. Its similar to petrol :) But a lot further spread out.

If you're paying $15 less and happy , why are you looking elsewhere ? But I'd guess that $15 cheaper is a contract which is about to expire, hence looking around ?

XPD / Gavin

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#3410418 2-Sep-2025 14:41

ackley:

Planning to move to QUIC. Are there any known plans to increase prices as currently I cant see why I am paying $15 more for the same looking service.

Additionally I have IPv6 with PFsense and its working well with my existing provider. Any know issues?

Like XPD said, this is mostly driven by LFC price rises. Quic increased prices not that long ago when the LFC's increased prices, I'd be very surprised if they raise prices again before the next round of LFC price rises.

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ackley

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#3410568 2-Sep-2025 22:07

xpd:

Prices are rarely increased by an ISP alone - if the ISP increases, its because the wholesale has increased.

So they cant say too ahead of time as they dont always know themselves. Its similar to petrol :) But a lot further spread out.

If you're paying $15 less and happy , why are you looking elsewhere ? But I'd guess that $15 cheaper is a contract which is about to expire, hence looking around ?

With Voyager ATM. Yes looking around. Wanting to get the best value.

Was with Telecom/Spark for many years, then Bigpipe until a year ago, then Voyager which has been great learning experience.

amanzi

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#3410827 3-Sep-2025 18:19

One interesting thing I've noticed since moving to Quic is that ping times from my home in Wellington to Cloudflare's 1.1.1.1, which I assume is in Auckland, have dropped from around 6.8ms to around 5.6ms. That's pretty impressive for a residential connection. It wasn't that long ago that a 10ms ping time from Wellington to Auckland was fairly typical.

michaelmurfy

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#3410895 3-Sep-2025 19:15

@amanzi In Wellington, they send Cloudflare DNS to Christchurch instead as it's technically shorter than Auckland :)

dfnt

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#3410906 3-Sep-2025 20:02

Agreed, so good having a Wellington BNG now :)

1 <1 ms <1 ms <1 ms unifi.lan [192.168.1.1]
2 <1 ms <1 ms 1 ms bng2-wlg1.vetta.net [103.243.102.47]
3 <1 ms <1 ms 1 ms pe1-wlg1.vetta.net [103.243.102.92]
4 4 ms 5 ms 5 ms xe1-2100-218.pe1-akl2.vetta.net [103.139.184.100]
5 6 ms 6 ms 5 ms as13335.chc.ix.nz [103.94.93.8]
6 5 ms 5 ms 5 ms one.one.one.one [1.1.1.1]

Quic referral link https://account.quic.nz/refer/276294 free setup code R276294EBWOBK

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