Micro outages last night ?

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#3169710 8-Dec-2023 11:43

At this point I've been offline for almost 24 hours, had a ticket open for almost 14 without any response, tethered data running low, and a household of people asking how long it takes to change ISP.

Coincidentally also got our monthly invoice this morning - which did not help my mood.

I work for a global Data Protection Software company - But my opinions are my own.

theviper

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Geek
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#3169713 8-Dec-2023 12:08

Chippo:

At this point I've been offline for almost 24 hours, had a ticket open for almost 14 without any response, tethered data running low, and a household of people asking how long it takes to change ISP.

Coincidentally also got our monthly invoice this morning - which did not help my mood.

The answer is about 2 hours. I hit up prodigi and at 1.5hrs after the request Port 2 on my ONT went live with a 100/20 service which for all intents has been a better experience as my day to day work is about latency and not having packets lost vs total speed. In a pinch, it's a fine solution. Hit them up.

michaelmurfy

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#3169714 8-Dec-2023 12:12

@Chippo I know they've been pretty smashed but I have also pinged them also. At a pinch hit up @danfaulknor as they can get you back online quite quickly: https://www.geekzone.co.nz/forums.asp?forumid=194&topicid=310966&page_no=2#3169243

Just for the moment I have got a backup connection too.

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prat33k

182 posts

Master Geek
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#3169722 8-Dec-2023 12:42

+1 from me for @danfaulknor as well. He got me connected in 1.5 hours just after pinging on GZ. And I know that was most likely just the next Chorus slot for provisioning new connections. At the moment, with all the uncertainty it's good to have a backup connection with Prodigi as my flatmates have been crying out loud since yesterday for the 2 outages (1 after hours) since I joined Quic a few weeks ago. Although only my WFH was impacted, but I understand being in the Tech space.

I currently have Quic set as primary. If there are any glitches, my FW should quickly switch to the Secondary connection.

Also, idk if anyone has noticed - but I cannot get to the Quic account page from the Quic connection. I can access using my Work connection though.

AgentK

34 posts

Geek
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#3169723 8-Dec-2023 12:43

theviper:

Chippo:

At this point I've been offline for almost 24 hours, had a ticket open for almost 14 without any response, tethered data running low, and a household of people asking how long it takes to change ISP.

Coincidentally also got our monthly invoice this morning - which did not help my mood.

The answer is about 2 hours. I hit up prodigi and at 1.5hrs after the request Port 2 on my ONT went live with a 100/20 service which for all intents has been a better experience as my day to day work is about latency and not having packets lost vs total speed. In a pinch, it's a fine solution. Hit them up.

Lol, I can beat that time. Dan set me up with a connection within 1:15 hrs y'day. And so far the experience is great and I'm intending to stay there. All the package loss and migration drama is gone and I have consistent quality when having video meetings and when gaming. That's not meant to diss Quic - I fully acknowledge the efforts involved in doing these migrations, I've been building and moved highly complex software environments myself. Shit is never easy. But unfortunately at the end of the day, this is not a warm, fuzzy open-source community project they're running as a hobby, it's a commercial service offering that people somewhat rely on.

Chippo

129 posts

Master Geek
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#3169729 8-Dec-2023 12:56

And a quick update for anyone still waiting that comes across this - it took a new Static IP to resolve it for me.

I work for a global Data Protection Software company - But my opinions are my own.

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nicasmic

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Wannabe Geek
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#3169937 9-Dec-2023 11:56

Anyone else having problems with micro outages on Quic this morning?

Lias

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#3169942 9-Dec-2023 11:58

nicasmic:

Anyone else having problems with micro outages on Quic this morning?

Yep for the last 20 minutes or so, seems to have resolved now thou.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.

RunningMan

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#3169943 9-Dec-2023 11:58

@nicasmic https://www.geekzone.co.nz/forums.asp?forumid=194&topicid=311036

aw

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Ultimate Geek
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#3170785 11-Dec-2023 17:03

Saw on the network status page that due to routing issues, Quic have rolled back to their old network core.

The summer holiday brownout period is looming (not specifically for Quic but for the NZ IT+telco sector in general), so I'm speculating that the core network migration is now unlikely to be tried again until mid January?

prat33k

182 posts

Master Geek
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#3171625 13-Dec-2023 23:17

Is anyone else seeing more issues now?

I lost connection suddenly, I cant reconnect to PPPoE anymore. Luckily I have the secondary Prodigi backup link to get me going. Don't see anything on Quic status page yet

Edit 2 mins later after posting: Its back now :/

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michaelmurfy

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#3171626 13-Dec-2023 23:18

@prat33k I had a drop but my connection recovered pretty quickly (within a minute). Monitoring 2 other connections and didn't see a drop there.

Appears to be rather isolated. Also you posted from your Quic IP ;)

prat33k

182 posts

Master Geek
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#3171627 13-Dec-2023 23:26

michaelmurfy:

@prat33k I had a drop but my connection recovered pretty quickly (within a minute). Monitoring 2 other connections and didn't see a drop there.

Appears to be rather isolated. Also you posted from your Quic IP ;)

Yeah looks like my flatties are a bit too impatient being on games at this hour and 2 mins feel like an eternity to them. Luckily, I was on my desk and tried to restart PPPoE for Quic but won't get an IP.

By the time I logged into GZ and posted to check, my fw switched me back to Quic once it was back online since it is set as primary connection.

Cool that it was sorted pretty quickly but my MTR test wasn't even reaching the Quic BNG while it was down (and still have the IP).

mentalinc

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#3171828 15-Dec-2023 06:25

I'm getting frequent webpages failing to load, having to refresh a few times to get them to load.

Is this likely a DNS issue or packet loss (which seems to be around 2% on my network based on smokeping)?

"ERR_NAME_NOT_RESOLVED" is what chrome shows before reloading eventually works

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RunningMan

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#3171851 15-Dec-2023 08:28

Name not resolved does suggest DNS. How many DNS server have you got specified? Could be the small packet loss losing a DNS request occasionally, but if you have more than one specified it might fall back and recheck if there's no responce to the first.

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