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logan12358

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#309319 8-Oct-2023 10:17
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On my "Product Details" page, under the "Diagnostics" section, next to the "ONT Status" test there's a "Refresh" button. When I press this, it doesn't seem to work (i.e. the button flashes text "Loading" then returns to "Refresh", and the "Last run" date doesn't change on subsequent page reloads). In dev tools I can see a `POST https://account.quic.nz/index.php?m=chorus&action=createTest` getting a 422 Unprocessable Entity response with the body "Invalid Hosting.". Can anyone else use the button at the moment? Is there a rate limit that I might have hit? Any other ideas?

 

Context, in case it helps:

 

I just moved in to a new home and this is my first time using Quic. Initially my ONT's LOS light was flashing and I couldn't see anything on this "Product Details" page. The Enable fibre technician came and re-spliced the cable near the ONT and now the LOS light is not flashing. The "Product Details" page is now populated with a bunch of service info, although the plan at the top of the page is still marked "Pending". In the diagnostics section the "ONT Status" is "Switched_off", but the test was last run 21 hours ago (about when they fixed the fibre) and as described above I can't trigger it to re-run. I've turned off my ad blocker for the Quic site. If I could re-run the test and confirm it still reports "Switched_off", I'd be more confident to go on and lodge a fault.

 

Let me know if there are any more details I can provide. Any suggestions or advice would be greatly appreciated, both by me and my phone's data allowance! Fortunately my wife doesn't move in for another week 😅


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RunningMan
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  #3144230 8-Oct-2023 10:24
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I suspect if the plan is marked pending and Enable only corrected an issue Saturday afternoon then it will probably require manual intervention from Quic in business hours to complete the provisioning. Then you should get a working connection and diagnostic tools.




logan12358

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  #3144392 8-Oct-2023 22:22
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Seems like it came up some time in the last few hours! The status is now "Active" and internet is working 😀 The "Refresh" button is still not working for me, but that's not a huge deal.

 

Thanks for the suggestion


dnwright
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  #3144541 9-Oct-2023 11:56
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I have the same issues with the refresh button as well. It was showing incorrect information from the point I signed up until I PM'd Quic about it.





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RunningMan
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  #3144590 9-Oct-2023 14:41
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@dnwright what LFC?


dnwright
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  #3144648 9-Oct-2023 15:46
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@RunningMan Enable.

 

Just to be clear as I just noticed I didn't specify. The update it got working with Quic was a once off.





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RunningMan
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  #3144651 9-Oct-2023 16:01
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Perhaps it's an Enable thing with Quic's automation then.


 
 
 

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bigreddog
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  #3147159 13-Oct-2023 12:06
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I did not realise that Diagnostics button did anything... mine has always just shown "Input Validation Failure:

 

 

 





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ssamjh
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  #3147169 13-Oct-2023 12:26
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From what I know, not all LFCs provide the same APIs that Quic can use. On Chorus all the tests work.





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bigreddog
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  #3147181 13-Oct-2023 12:48
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Ah - maybe that's it. Tuatahi First Fibre here (Tauranga)





Tauranga
Quic Fibre (use R213449EPZJ3R for free setup)


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