Utterly terrible real world performance

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genegeney

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#310692 13-Nov-2023 19:10

Hi all,

My QUIC connection went live today (earlier than anticipated, thanks QUIC team), and I've started doing some testing. I'm on Hyperfibre 2000 and all diagnostics are fine.

My performance so far has been worse than my 900/400 connection with 2Degrees. Speedtests are nowhere near 2gbps up or down. Real world scenarios, such as downloading from My Visual Studio or from Azure Storage (which used to max out my 900mbps down on 2Degrees, are getting pitifully slow speeds on QUIC:

I know that there is some network improvement activity in progress, but this is quite disappointing. I'm in the Kapiti Coast, Wellington, so keen to hear from others in the same kind of vicinity in case their experience is different which could point to either a Chorus issue or problem my end. I'd struggle to see an issue my end, given that everything worked with 2Degrees on both PPPoE and DHCP.

Cheers.

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66 posts

Master Geek
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#3159178 13-Nov-2023 19:26

Connected to an Auckland-based Nord VPN server and getting much better performance:

So it seems either poor routing or poor peering. Either way, this is very disappointing and looks like I'll be forced to head back to 2Degrees in a month :(

ssamjh

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#3159249 13-Nov-2023 20:40

Is this a download from Sydney by any chance? There is worse performance to Sydney currently but the Quic team are aware of it.

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genegeney

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#3159254 13-Nov-2023 20:46

Hey. The My Visual Studio download seems to be in Sydney, and routes through the Vocus network:

Tracing route to sni1gl.wpc.sigmacdn.net [152.199.39.108]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms [redacted] [192.168.1.1]
2 10 ms 10 ms 10 ms bng3.quic.net.nz [103.139.184.34]
3 11 ms 11 ms 10 ms pe1-akl1.vetta.net [103.139.184.64]
4 12 ms 11 ms 11 ms as4826.akl.ix.nz [43.243.21.27]
5 47 ms * * be101.bdr01.akl05.akl.nz.vocus.network [114.31.202.50]
6 * 35 ms * be100.bdr01.akl03.akl.nz.vocus.network [114.31.202.39]
7 * * * Request timed out.
8 35 ms 36 ms 35 ms be1.bdr02.syd03.nsw.vocus.network [114.31.192.39]
9 36 ms 37 ms 35 ms static-1.133.255.49.in-addr.VOCUS.net.au [49.255.133.1]
10 39 ms 35 ms 36 ms ae-66.core1.nwa.edgecastcdn.net [152.195.237.129]
11 34 ms 35 ms 35 ms 152.199.39.108

The Azure BLOB store appears to be in Melbourne, but routes through Sydney:

Tracing route to blob.mel23prdstr11a.store.core.windows.net [20.60.32.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms [redacted] [192.168.1.1]
2 10 ms 10 ms 10 ms bng3.quic.net.nz [103.139.184.34]
3 10 ms 10 ms 11 ms pe1-akl1.vetta.net [103.139.184.64]
4 11 ms 12 ms 12 ms as8075.akl.ix.nz [43.243.21.23]
5 37 ms 35 ms 35 ms ae29-0.icr01.syd03.ntwk.msn.net [104.44.41.238]
6 48 ms 48 ms 48 ms be-100-0.ibr01.syd03.ntwk.msn.net [104.44.11.93]
7 * 47 ms 46 ms be-7-0.ibr01.mel01.ntwk.msn.net [104.44.28.183]
8 47 ms 47 ms 49 ms ae102-0.icr02.mel01.ntwk.msn.net [104.44.11.152]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 20.60.32.1 reports: Destination host unreachable.

ssamjh

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#3159404 14-Nov-2023 11:45

genegeney:

Hey. The My Visual Studio download seems to be in Sydney, and routes through the Vocus network:

Tracing route to sni1gl.wpc.sigmacdn.net [152.199.39.108]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms [redacted] [192.168.1.1]
2 10 ms 10 ms 10 ms bng3.quic.net.nz [103.139.184.34]
3 11 ms 11 ms 10 ms pe1-akl1.vetta.net [103.139.184.64]
4 12 ms 11 ms 11 ms as4826.akl.ix.nz [43.243.21.27]
5 47 ms * * be101.bdr01.akl05.akl.nz.vocus.network [114.31.202.50]
6 * 35 ms * be100.bdr01.akl03.akl.nz.vocus.network [114.31.202.39]
7 * * * Request timed out.
8 35 ms 36 ms 35 ms be1.bdr02.syd03.nsw.vocus.network [114.31.192.39]
9 36 ms 37 ms 35 ms static-1.133.255.49.in-addr.VOCUS.net.au [49.255.133.1]
10 39 ms 35 ms 36 ms ae-66.core1.nwa.edgecastcdn.net [152.195.237.129]
11 34 ms 35 ms 35 ms 152.199.39.108

The Azure BLOB store appears to be in Melbourne, but routes through Sydney:

Tracing route to blob.mel23prdstr11a.store.core.windows.net [20.60.32.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms [redacted] [192.168.1.1]
2 10 ms 10 ms 10 ms bng3.quic.net.nz [103.139.184.34]
3 10 ms 10 ms 11 ms pe1-akl1.vetta.net [103.139.184.64]
4 11 ms 12 ms 12 ms as8075.akl.ix.nz [43.243.21.23]
5 37 ms 35 ms 35 ms ae29-0.icr01.syd03.ntwk.msn.net [104.44.41.238]
6 48 ms 48 ms 48 ms be-100-0.ibr01.syd03.ntwk.msn.net [104.44.11.93]
7 * 47 ms 46 ms be-7-0.ibr01.mel01.ntwk.msn.net [104.44.28.183]
8 47 ms 47 ms 49 ms ae102-0.icr02.mel01.ntwk.msn.net [104.44.11.152]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 20.60.32.1 reports: Destination host unreachable.

Yeah I reckon that's what's causing it. The team are aware so fingers crossed it gets solved soon.

Overall the amount of packet loss on the Quic network has dropped a lot since all the maintenance they've been doing latley. Sydney is the last hurdle. There was maintenance scheduled which was completed but for some reason it's worse than it was before.

Whitianga, Coromandel - Quic Rocket1G - Ref (free setup): R893192EGADLZ

Smokeping: Quic / Voyager / Starlink

Coromandel Webcam Network

genegeney

66 posts

Master Geek
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#3159510 14-Nov-2023 16:55

ssamjh:

Yeah I reckon that's what's causing it. The team are aware so fingers crossed it gets solved soon.

Overall the amount of packet loss on the Quic network has dropped a lot since all the maintenance they've been doing latley. Sydney is the last hurdle. There was maintenance scheduled which was completed but for some reason it's worse than it was before.

Yeah seems like a fair bit of packet loss - based on a recent set of 100 pings, there was 6% packet loss:

Ping statistics for 152.199.39.108:
Packets: Sent = 100, Received = 94, Lost = 6 (6% loss),
Approximate round trip times in milli-seconds:
Minimum = 34ms, Maximum = 49ms, Average = 35ms

ssamjh

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#3159715 15-Nov-2023 11:01

@genegeney

A maintenance window has been announced to have this fixed: https://status.quic.nz/issues/6553e69ca8772476db72a706

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genegeney

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#3159716 15-Nov-2023 11:02

Fantastic - thanks for pointing that out!

RunningMan

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#3159855 15-Nov-2023 15:58

ssamjh:

A maintenance window has been announced to have this fixed: https://status.quic.nz/issues/6553e69ca8772476db72a706

Emergency Maintenance - Sydney PoP

Maintenance Planned Nov 17, 2023 12:00 AM–5:00 AM NZDT

This emergency maintenance is being performed to address excess packet loss to traffic routed through our Sydney PoP. During this time we will be performing changes on routing and switching infrastructure, requiring reboots to core network elements.
Interruptions to services and changes in traffic paths may be experienced while this work is taking place.

kennedybaird

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#3160273 16-Nov-2023 20:42

I've been patiently waiting for the coming updates, if they don't improve the service significantly then I'll have to head back to another provider.

I posted a thread recently @genegeney with some stats, which may be of interest to you.

On top of that, anecdotally the internet feels slower (random buffering on YouTube being the main culprit) for both myself and my partner across all devices, I can only assume it's due to the excess packet loss and hopefully it improves

irpegg

146 posts

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#3160275 16-Nov-2023 20:46

Absolute awful performance, all week.

This better be fixed tomorrow as its had significant impact on something i planned tonight or yeah will also be leaving

Actually even more annoying ive been checking the status page all week, and its just TICK TICK TICK everything is great! Then you look and find a nested emergency window. Even someone says above 'they are aware of it' so thanks for making it more obvious for everyone else, just crap garage ISP standard really

michaelmurfy

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#3160279 16-Nov-2023 21:12

@kennedybaird @irpegg I just want to remind you two of the sticky post here: https://www.geekzone.co.nz/forums.asp?forumid=194&topicid=307025

They're aware of some problems, they're working on them, you're free to move as you're not in contract but it is a huge job basically upgrading the software and equipment for an entire ISP and the improvements they have made already have made things far snappier for myself and many others.

If you haven't already I would recommend you subscribe to their status page: https://status.quic.nz/

irpegg: Actually even more annoying ive been checking the status page all week, and its just TICK TICK TICK everything is great! Then you look and find a nested emergency window. Even someone says above 'they are aware of it' so thanks for making it more obvious for everyone else, just crap garage ISP standard really

Interesting you say this. I encourage you to find a more open provider.

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CYaBro

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#3160281 16-Nov-2023 21:20

I haven’t noticed any issues here untill tonight.
Eldest son just came and asked why he had 15% packet loss in valorant.
He said the servers are in Sydney.
He’s got a tournament tomorrow night so hopefully the maintenance tonight gets it sorted for him.

Opinions are my own and not the views of my employer.

michaelmurfy

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#3160284 16-Nov-2023 21:23

@CYaBro Yeah it is pretty bad right now: https://smokeping.interwebz.nz/smokeping/?target=AmazonAWS.AP.ap-au-sydney

Myself and many others are really looking forward to the maintenance. Looks like it gets worse with load. If your son has a VPN then connecting through to a NZ or AU VPN may help.

hsvhel

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#3160285 16-Nov-2023 21:24

irpegg:

Absolute awful performance, all week.

This better be fixed tomorrow as its had significant impact on something i planned tonight or yeah will also be leaving

Actually even more annoying ive been checking the status page all week, and its just TICK TICK TICK everything is great! Then you look and find a nested emergency window. Even someone says above 'they are aware of it' so thanks for making it more obvious for everyone else, just crap garage ISP standard really

Later bro, leave a like and subscribe on the way out (or not, my kids watch stuff that says that)

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ssamjh

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#3160286 16-Nov-2023 21:24

michaelmurfy:

@CYaBro Yeah it is pretty bad right now: https://smokeping.interwebz.nz/smokeping/?target=AmazonAWS.AP.ap-au-sydney

Myself and many others are really looking forward to the maintenance. Looks like it gets worse with load. If your son has a VPN then connecting through to a NZ or AU VPN may help.

Yep - VPN is solving the issue for me for now. I was seeing spikes of 30-40% in Overwatch just before.

I'm very excited for the maintenance just after midnight :D

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