Missing static IPv6 prefix

Forums › Vetta and Quic › Missing static IPv6 prefix

fullofideas

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#310745 18-Nov-2023 17:51

Dear Quic,

Can you explain why your ipv6 assignment changes? Can you fix this so it doesn't happen EVER again? Please don't become Orcon.

As you can probably imagine, for folks that use the /56 delegated prefix, ripping it from under our fleet creates problems and we didn't do anything wrong.

Nov 10 08:42:49 dhcp6c[3079248]: update_prefix: create a prefix 2407:8b00:1000:800::/56 pltime=94201517936448, vltime=94201517962368
Nov 11 20:43:26 dhcp6c[3079639]: update_prefix: update a prefix 2407:8b00:1000:800::/56 pltime=94746978783040, vltime=94746978808960
Nov 13 08:43:26 dhcp6c[3079639]: update_prefix: update a prefix 2407:8b00:1000:800::/56 pltime=94746978783040, vltime=94746978808960
Nov 14 20:43:26 dhcp6c[3079639]: update_prefix: update a prefix 2407:8b00:1000:800::/56 pltime=94746978783040, vltime=94746978808960
Nov 16 08:43:26 dhcp6c[3079639]: update_prefix: update a prefix 2407:8b00:1000:800::/56 pltime=94746978783040, vltime=94746978808960
Nov 16 11:30:40 dhcp6c[114741]: update_prefix: create a prefix 2407:8b00:1000:700::/56 pltime=94244467609408, vltime=94244467635328
Nov 16 12:20:49 dhcp6c[121289]: update_prefix: create a prefix 2407:8b00:1000:b00::/56 pltime=94296007216960, vltime=94296007242880
Nov 16 12:41:02 dhcp6c[123449]: update_prefix: create a prefix 2407:8b00:1000:400::/56 pltime=94695439175488, vltime=94695439201408
Nov 18 00:41:02 dhcp6c[123449]: update_prefix: update a prefix 2407:8b00:1000:400::/56 pltime=94695439175488, vltime=94695439201408
*not our real prefix
**UTC

michaelmurfy

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#3160887 18-Nov-2023 17:55

If you pay for a Static IP it comes with a Static /56 subnet.

If you don't pay for a Static IP then everything stays dynamic.

So, you can fix this by doing a one off payment for a Static if you need it. This isn't like Orcon as it is a one off charge if you need it.

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fullofideas

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#3160889 18-Nov-2023 17:58

"If you pay for a Static IP it comes with a Static /56 subnet."

We paid for static IP.

SomeoneSomewhere

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#3160939 18-Nov-2023 18:08

We have a specific IPv6 subnet listed on the account page linked to the connection - though I've never actually gotten around to getting IPv6 working with the present router. Perhaps check there?

fullofideas

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#3160942 18-Nov-2023 18:14

SomeoneSomewhere:

We have a specific IPv6 subnet listed on the account page linked to the connection - though I've never actually gotten around to getting IPv6 working with the present router. Perhaps check there?

No IPv6 details there.

michaelmurfy

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#3160943 18-Nov-2023 18:19

fullofideas: We paid for static IP.

You didn't mention that. In that case it'll show up once provisioned:

But as it is not with you perhaps email billing@quic.nz (I'm pretty sure when you purchased the IP that is the reply-to address on that email) saying you're missing your IPv6 subnet and they'll provision one.

fullofideas

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#3160950 18-Nov-2023 18:36

Yeah that email account is the only thing that seems stable at Quic.

I've sent them a link to this thread, hopefully they can explain why some customers are different than others.

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RunningMan

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#3160952 18-Nov-2023 18:40

fullofideas: hopefully they can explain why some customers are different than others.

I'll save them the trouble. You haven't been correctly provisioned with the static details as @michaelmurfy has already explained. It's a fault, error, mistake, oversight. They happen. You just need to let them know so they can sort it for you.

michaelmurfy

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#3160954 18-Nov-2023 18:42

fullofideas: I've sent them a link to this thread, hopefully they can explain why some customers are different than others.

I've asked them before. Purchasing an IPv4 address is automated, IPv6 subnets are not and I think create a ticket internally to manage. Influx of lots of customers means they're likely a little overwhelmed currently. When humans are involved mistakes can happen.

Blog post here about it: https://www.quic.nz/static-ipv6-subnets-are-here/

fullofideas

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#3160966 18-Nov-2023 19:25

Thanks for that Michael.

I would love to get something better than "they happen" from Quic, different expectations perhaps.

Who knows? Maybe this encourages them to do some basic testing to identify odd static ipv4 vs static ipv6? 🤔

kennedybaird

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#3161074 19-Nov-2023 08:53

fullofideas:

Thanks for that Michael.

I would love to get something better than "they happen" from Quic, different expectations perhaps.

Who knows? Maybe this encourages them to do some basic testing to identify odd static ipv4 vs static ipv6? 🤔

There are lots of issues going on with Quic, it's been a bit frustrating.

From the get go my experience wasn't that good, they didn't turn on their side of the connection after Chorus had installed the new ONT, so I was out of internet for ~16 hours. No way to contact them either, tried billing email, here, Facebook etc. It was pretty frustrating.

Their stats haven't been working in the portal for the majority of time I've been with them either.

And the speeds (at least upload) are nowhere near what is advertised.

Just patiently waiting for the big set of updates that a few users have been beta testing for, it would be nice for there to be a bit "heart on their sleeve" comments about the ongoing progress / efforts instead of non-Quic forum members giving responses.

I think unfortunately if there isn't a tangible jump in quality and stability with the new changes that a few people will jump back to other providers.

But Quic does still look very promising overall.

michaelmurfy

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#3161100 19-Nov-2023 11:20

@kennedybaird Don't get me wrong, I feel the same way and I totally feel the frustration. They're my only ISP now (it was my secondary ISP) after 2degrees had been mucking me around for some time where it got to the point that my speeds with 2degrees dropped to 400Mbit and I was experiencing random issues. With Quic, yes, I experience issues especially more since I am a beta tester but the work they've been doing has them heading in the right way plus I really appreciate they're listening to people as they're building their network.

Note, I don't work for them at all or have any association with them but can share some light details. IPoE is working in beta but there is a lot for them to iron out with their weekly maintenance "network rebuilds" they've been doing before it is in Production and when it is your main point regarding speed will be what is advertised assuming you've got suitable hardware to support it. The main problem is you're on Hyperfibre with PPPoE which requires a far gruntier router. The portal I'm pretty sure may be broken in parts with what is being rebuilt but network stability and fixing this up is the main priority for them currently.

This is outside of this topic however. The core issue for this thread is a process requiring human interaction didn't get completed and is unrelated to the other issues right now.

But while I have had a rocky run over the last 2 months of beta testing I (and the other beta testers) am doing it for the rest of you as well as giving advise to them to implement so when they go to prod and open up IPoE along with the other features they're working on it'll be near perfect for everyone else. They're only a very small ISP (it is Vetta behind the scenes) and team who has grown massively over this year and what they're implementing right now especially network wise (like using ECMP load balancing in their new network) is stuff that many other bigger providers with much more resources don't have. I trust that once they've had this massive chunk of work done, had some celebrations etc they'll work on the smaller things like automatic IPv6 subnetting and more automation again and trust me when I say - they're very, very close here to going to production.

The guy behind the Quic account has had to go overseas suddenly so you may not see a post here or official word until he is back.

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fullofideas

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#3175983 28-Dec-2023 13:26

Update: So a month went by after I sent that email, and I now have a fixed /56 subnet.

The 11-18% under-performance and the PPP setup does stink a bit. I do like the IP static one-off. The price is meh at $4 pesos cheaper than 2D Hype2. The same router has a 2D Hype4 uplink (IPoE) and can consistently get 4000Mbps both ways. I may have a chat with 2D.

michaelmurfy

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#3175986 28-Dec-2023 13:54

IPoE is coming along with a full network refresh very very soon. Refer to both the sticky and https://www.geekzone.co.nz/forums.asp?forumid=194&topicid=311025