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JinMao

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#310760 20-Nov-2023 09:26
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Good morning:

 

it seems like the current 300/100 bandwidth becomes the bottleneck especially when downloading games from Steam/Microsoft. 

 

Thinking about to upgrade to 900/400 plan.

 

Just wondering if the upgrade will start from next bill cycle, or when I pull the trigger.

 

Do I need to do anything else (i.e. Restart the router, ONT, etc.)

 

Thanks in advance.


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michaelmurfy
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  #3161388 20-Nov-2023 09:32
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It is basically moments from when you pull the trigger and upgrade from the site. You'll get an email from their provisioning team with a time then you're activated with your new speed. You don't need to do anything else then make the request and wait a little bit :)





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JinMao

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  #3161392 20-Nov-2023 09:40
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michaelmurfy:

 

It is basically moments from when you pull the trigger and upgrade from the site. You'll get an email from their provisioning team with a time then you're activated with your new speed. You don't need to do anything else then make the request and wait a little bit :)

 

 

Thanks for the quick reply. I've pull the trigger, and got an email saying that the upgrade will be done today :)


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  #3161399 20-Nov-2023 09:59
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On this, how is billing handled? Does the month in which the change is made get billed at the higher rate, or is it a pro rata portion of the billing month?





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