Timeframe for changing plans

Forums › Vetta and Quic › Timeframe for changing plans

JinMao

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#310760 20-Nov-2023 09:26

Good morning:

it seems like the current 300/100 bandwidth becomes the bottleneck especially when downloading games from Steam/Microsoft.

Thinking about to upgrade to 900/400 plan.

Just wondering if the upgrade will start from next bill cycle, or when I pull the trigger.

Do I need to do anything else (i.e. Restart the router, ONT, etc.)

Thanks in advance.

michaelmurfy

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#3161388 20-Nov-2023 09:32

It is basically moments from when you pull the trigger and upgrade from the site. You'll get an email from their provisioning team with a time then you're activated with your new speed. You don't need to do anything else then make the request and wait a little bit :)

Michael Murphy | https://murfy.nz
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JinMao

38 posts

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+1 received by user: 9

#3161392 20-Nov-2023 09:40

michaelmurfy:

It is basically moments from when you pull the trigger and upgrade from the site. You'll get an email from their provisioning team with a time then you're activated with your new speed. You don't need to do anything else then make the request and wait a little bit :)

Thanks for the quick reply. I've pull the trigger, and got an email saying that the upgrade will be done today :)

Gurezaemon

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#3161399 20-Nov-2023 09:59

On this, how is billing handled? Does the month in which the change is made get billed at the higher rate, or is it a pro rata portion of the billing month?

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